Student Administration & Support Officer Edinburgh, Scotland
Job description
Student Administration & Support Officer
UE06 £30,619 - £35,308 Per Annum
College of Arts, Humanities and Social Sciences / Academic and Student Administration Office
Open ended (Permanent)
Full-time (35 hours per week)
We are looking for an enthusiastic, professional, customer-focused and efficient administrative officer to provide a full range of specialist support for academic processes relating to on-programme taught students across the College of Arts, Humanities and Social Sciences, including academic misconduct, student progression, and wellbeing and support.
The Opportunity:
You will manage student casework relating to taught programme degree progression across the College in support of the College Deans (including academic misconduct, concessions, Support for Study, fitness to practice, leave of absence, mobility progression etc.). You will act as a senior point of contact for the team, and will provide authoritative advice and clarification to colleagues across the College in relation to academic policies, regulations, and procedures. You will be committed to ensuring the effective operation of the Student Progression, Wellbeing and Support team, providing high-level support for enhancement projects and contributing towards the ongoing development of processes and working practices within the team.
You will have recent relevant experience of working in a varied, student-facing administrative or student support role in the higher education sector, ideally with a focus on student casework within higher education.
Your skills and attributes for success:
- A strong customer-focused attitude and proven commitment to excellent standards of customer service
- Excellent written and oral communication skills and the ability to form and sustain excellent working relationships.
- Ability to interpret and apply regulations and policies to complex situations
- Experience of making recommendations to senior colleagues
- Proven ability to analyse and manipulate data, in order to reach evidence-based conclusions, and present accurately and clearly
- Ability to identify appropriate approach to differing areas of work, for example, knowing when discretion and diplomacy are necessary
- Proven ability to juggle a variety of competing priorities and timescales through effective time-management and organisational skills
- High level of digital skills including experience in designing management information reports and significant experience in Microsoft software, including Excel and SharePoint
Click here for a copy of the full job description
As a valued member of our team you can expect:
An exciting, positive, creative, challenging and rewarding place to work. We give you support, nurture your talent and reward success. You will benefit from a competitive reward package and a wide range of staff benefits, which includes a generous holiday entitlement, a defined benefits pension scheme , staff discounts, family friendly initiatives , flexible working and much more. Access our staff benefits page for further information and use our reward calculator to find out the total value of pay and benefits provided.
The University of Edinburgh holds a Silver Athena SWAN award in recognition of our commitment to advance gender equality in higher education. We are members of the Race Equality Charter and we are also Stonewall Scotland Diversity Champions, actively promoting LGBT equality.
If invited for interview you will be required to evidence your right to work in the UK. Further information is available on our right to work webpages.
The University is unable to sponsor the employment of international workers in this role. International applicants will therefore be unable to apply for and secure a Skilled Worker visa. They will only be able to take up this role if they can demonstrate an alternative right to work in the UK.
Organisation Description
The College Academic and Student Administration Office brings together all staff directly involved in the delivery of learning and teaching governance and academic and student administration for programmes across the College of Arts, Humanities and Social Sciences working with undergraduate/postgraduate students and academic/professional services colleagues across 12 Schools. The College a large and diverse part of the University. Led by Vice-Principal Professor Dorothy Miell, it has 13,800 undergraduates, 5,500 taught postgraduates, 1,300 research students and more than 3,800 academic and professional services staff. The College incorporates 11 Schools (Business; Divinity; Economics; Edinburgh College of Art; Education; Health in Social Sciences; History, Classics and Archaeology; Law; Literature, Languages and Cultures; Philosophy, Psychology and Language Sciences; and Social and Political Science), the Institute for Advanced Studies in the Humanities and the Centre for Open Learning. The College is located on multiple sites across Edinburgh, with the majority of Schools and College Offices based close to the central George Square area.
