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Job description

We're looking for a bubbly, experienced hotel receptionist who is looking to join a high performing team.

A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Ensure that both the Assistant Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required, and assist with new team members training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Ensure regular and VIP Guests are recognised and to operate with a sales attitude and promotes the hotel brand’s loyalty scheme
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary

Please note this role includes shift work on 5 out of 7 days, with shifts running mostly between 07.00am and 23.00pm. Availability to work weekends is a requirement.

Salary increases to £25247.00 following completion of 3 month probationary period.

Job Types: Full-time, Permanent

Salary: From £25,247.00 per year

Benefits:

• Discounted or free food
• Employee discount

Schedule:

• 8 hour shift
• Weekend availability

Supplemental pay types:

• Bonus scheme

Ability to commute/relocate:

• Bournemouth, BH2 5EL: reliably commute or plan to relocate before starting work (required)

Experience:

• Hotel Receptionist: 1 year (required)

Work authorisation:

• United Kingdom (required)

Shift availability:

• Day shift (required)

Work Location: In person

Reference ID: HILBOUREC