Hotel Receptionist

Hotel Receptionist Liverpool, England

DoubleTree by Hilton Liverpool
Full Time Liverpool, England 11 GBP HOURLY Today
Job description

Here at Doubletree by Hilton Hotel and Spa Liverpool, we take pride in our colourful personalities, positivity, sense of fun and a deep-routed passion for hospitality. It’s in our make-up!

At the heart of the city, a 3-minute walk from Moorfields station, a stone’s throw from Liverpool ONE and a meander from the famous docks, we are central to the world famous highlights and shopping that this cultural city has to offer.

We are currently seeking an experienced Receptionist to assist the Front Office and Reception team on a full-time basis, 40 hours per week, 5 days over 7. Our ideal candidate has worked as a Receptionist in a similar type property and will thrive on the successful running of this iconic 4 Star hotel.

Our Rewards:

· Free meals on duty

· Excellent Career and Development Opportunities

· Caring for our communities through our Corporate Responsibility Initiatives (https://cr.hilton.com)

· Global Hilton Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to availability)

· Global Hilton Friends and Family Discounts: discounted hotel nights (subject to availability)

· Online and local retailer discounts

· Training and career progression

· Holidays: 28 days including bank holidays

The Role:

As a Receptionist, you will report directly to the Front Office Manager you will deliver formidable service to our guests. After all, it's all about their journey, and you are at the start of it!

The successful candidate will therefore need to be guest focussed, communicative and have proven experience in Front Office/Reception duties at specifically within Hotels. Most importantly, you will have a positive, driven attitude, smiley disposition, helpful and caring nature and confidence to handle guest queries.

Key Tasks will involve the following:

- To support the Front Office Manager in leading and developing the Reception team, winning the guest's confidence in your ability to find a positive resolution to any query or request.

- To be in the know of and promote our city and the Hotel's fabulous facilities. To maximise revenue opportunities and sign up new guests to our Hilton Honours scheme.

- We are a team at Doubletree Liverpool, Reception are our front facing ambassadors at the heart of the hotel and liaise collaboratively with all departments.

- To perform daily correspondence checks on expected arrivals, liaising with and reporting changes or issues to the Reservations team. Reporting of no shows and cancellations.

- Ensuring clear and straightforward communication is handed over to the nights team, Duty Managers and all other operational departments.

- To be responsible for ensuring that there is a high standard of public relations with all guests, you will have the ability to handle both complaints and compliments, reporting them to the Management Team.

- Making sure all policies and procedures are adhered to in line with Company Brand standards and H&S as per your training.

So if you have a great personality, and love welcoming people, then we want to hear from you!

Job Types: Part-time, Permanent

Salary: £11.00 per hour

Benefits:

  • Company events
  • Company pension
  • Discounted or free food
  • Employee discount
  • Health & wellbeing programme
  • Store discount

Schedule:

  • 8 hour shift
  • Day shift

Experience:

  • Hotel Reception: 2 years (required)

Work Location: In person

Reference ID: Hotel Receptionist

Hotel Receptionist
DoubleTree by Hilton Liverpool

www.doubletree.com
McLean, United States
Christopher Nassetta
Unknown / Non-Applicable
5001 to 10000 Employees
Subsidiary or Business Segment
Hotels & Resorts
Related Jobs

All Related Listed jobs

Healthcare Sales Assistant
Boots Ipswich, England 20139 GBP ANNUAL Today

As a Healthcare Sales Assistant, your role will be to deliver excellent complete care, giving advice on healthcare products and services; allowing our customers

Project worker – Oxford
Completely Care Oxford, England 13 - 15 GBP HOURLY Today

This Project worker role will consist of carrying out regular building inspections, checking the clients in and out, dealing with issues and querys, developing

Youth Support Worker (Victoria Park Rd)
Lara Search London, England 12 - 15 GBP HOURLY Today

Ensure children are kept active, entertained, and engaged in developmental activities. If you are a support worker or have experience working with children,

Property Sales Officer
Eden Brown London 20 - 0.00 GBP hour Today

We are excited to inform you about a fantastic job opportunity for a Housing association that has a come up that may align perfectly with your skills...

Barista Ashton Under Lyne
Costa Limited Ashton-under-Lyne, England 10.7 GBP HOURLY Today

The communication skills to strike up a good conversation with our customers daily. Starting pay of 10.70 11.70 per hour (dependent on the location of the