Hotel Receptionist Consett, England
Job description
Derwent Manor Boutique Hotel, Allensford, Northumberland, DH8 9BB
60 Bedrooms
Prego Restaurant
Antler Bar & Terrace
Wedding Venue
Leisure Club
Self Catering Cottages
Derwent Manor Boutique Hotel is an independently owned hotel set in 20 acres of rolling countryside, a mere 30 minutes drive from Newcastle and Durham.
About the role... The moment a guest steps into our hotel we want them to walk into a genuinely memorable experience.
As a Receptionist, you will be the face of the company and the person our guests will rely on, not only be the person to offer local insights and anticipating every detail in advance, creating a warm atmosphere that makes our guests feel at home in any location.
Some of the duties you’ll undertake in this varied role include - telephone enquiries, reservations, emails, preparing invoices and taking payments from our guests, conducting end of shift/day banking, and preparing for the shift ahead. Experience in customer service is preferable, but don't worry, we can teach you this!
About You...
* Experience in a similar or front facing customer service role with an outgoing and bubbly personality
* Strong communication skills through a variety of means
* Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise
* Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks
As a 7 day a week operation, shifts will be worked on a rota basis some weekends involved. We are happy to work round home life schedul's where possible.
Working a minimum of 16 hours a week
If you feel you are the right candidate for the role then please get in touch. We welcome applicants that want to add personal flair and strong Initiative and ideas to build the company further. We look forward to hearing from you!
Part-time Permenant
Salary: £10.50 per hour
Job Types: Full-time, Part-time
Salary: £11.00 per hour
Benefits:
- Company events
- Discounted or free food
- Employee discount
- Gym membership
- On-site parking
- Store discount
Schedule:
- 8 hour shift
Work Location: In person
Reference ID: Receptionist June
