Hotel Receptionist Queensferry, Scotland
Job description
Dakota Hotel based in South Queensferry are seeking a genuine people person with strong administration skills for the role of Receptionist.
Our location is easily accessible by train (15min walk from Dalmeny Train Station) and bus (frequent stops at Ferrymuir Retail Park). We also offer complimentary parking for both employees and guests.
CONTRACT AND PAY RATE
The gross annual salary is £23,000.
The role carries a permanent contract of a minimum of 40 hours per week and typical shifts will be 7am until 3pm, or 3pm until 11pm, working any 5 days out of 7 including working weekends.
BENEFITS
Our brand has been voted within the top 15 hospitality employers of the year for the past three years, and our HR Team won ‘People Team of the Year’ 2022, so we must be doing something right! In addition to being part of a culture infused with positivity and opportunity for ongoing development, tangible benefits you could enjoy when you join our team include:
–40 per cent off stays at any Dakota
–25 per cent off drinks and dining at any Dakota
–Access to our Employee Assistance Program which includes
- free private mental health support and counselling sessions
- video GP consultations and private prescription services
- online fitness resources
- access to the Smart Spending App to enjoy shopping discounts
–Support from our inhouse Mental Health Champions
–Additional holiday day on the first anniversary of your employment.
–Family-friendly flexible working options
–Meals on duty and uniforming
–£150 bonus to recommend a friend to join our team
–£10 bonus every time you are mentioned on Trip Advisor
–Free free bi-annual eye testing for users of display screen equipment
–Accredited, certified compliance training given on employment such as in Food Hygiene, Alcohol Responsbility, Data Protection, and Health & Safety
–Access to a suite of external, certified resources via our Learning Management System
–Supportive continuous professional development culture with an annual appraisal and objectives, or a Personal Development Plan
–Opportunities to undertake both internal and external training courses, including potential for in-house Apprenticeships
Full terms on our benefits can be found in our Handbook.
ABOUT DAKOTA HOTELS
Dakota is a growing UK-based lifestyle brand with five locations, known for our stylish hotels, bustling brasserie Grills and upscale cocktail Bars. Dakota’s story started with two boutique hotels on the outskirts of Edinburgh, in South Queensferry, and Glasgow, in Eurocentral. We have now expanded into prime city centre locations in Glasgow, Leeds, and Manchester.
We at Dakota Edinburgh are a 130-bedroom boutique hotel with a destination cocktail Bar and brasserie-style Grill, as well as three events spaces.
Dakota is synonymous for delivering attentive and genuine guest service. We attract hard-working individuals who are passionate about working to the highest standards.
PRIMARY ROLE RESPONSIBILITIES
- To carry out Reception duties including welcoming guests to Dakota, checking in and out guests, carrying out ad hoc requests, making bedroom and table reservations, light housekeeping tasks, and handling guest billing.
- Provide a consistently high level of guest service in accordance to our service principles and values, ensuring that all guests receive special attention and recognition.
- To have a comprehensive knowledge of the Front Office computer systems.
- Work closely alongside all other departments to ensure excellent communication and be proactive in assisting other departments as required.
- Offer additional services to make the guest experience more seamless i.e. making restaurant reservations, assisting in directions, delivering items to rooms.
APPLICANT REQUIREMENTS
The successful applicant will have/be:
- A minimum of two years working experience in a hospitality setting, preferably in a hotel environment.
- A strong administrator with the ability to prioritise and work at pace.
- Experience working in 4* and 5* hotels are strongly preferred.
- Great communicator and a genuine people person.
- Fully computer literate. A strong knowledge of a property management system is desirable however full training will be given.
- Hands-on approach to all aspects of the role, available to work flexible shifts and present in the business during peak times.
- Be able to be physically active in your role, standing for much of your shift and working at pace.
- An enthusiastic individual who will promote our culture of positivity.
- Be task oriented with a great pride for the work they do and attention to detail.
- Flexible with shift patterns and available around the needs of our business.
- Successful candidates must demonstrate having researched our brand and a genuine desire to be part of our team.
