Hotel Receptionist London, England
Job description
Receptionist
The Corus Hotel Hyde Park (389 bedrooms) is located at Lancaster Gate and overlooks Hyde Park in London. With easy access from Heathrow (Paddington Station) and towards central London this hotel is the ideal choice for every company looking for accommodation or conference rooms. We are looking to recruit an enthusiastic, friendly and approachable Receptionist, who have the ability to take direction and remain calm under pressure.
The Receptionist will be a hands on individual, reporting to the Front Office Manager, you will be will be responsible for providing reception services for Guests. You will contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
Duties include:
- Assist all guests in a sincere and courteous manner, wherever possible going the extra mile to ensure guest satisfaction.
- To ensure that all guests are dealt with promptly upon arrival and departure, following the Company’s Core standards.
- Be fully conversant with the facilities, services and promotions offered by the hotel and whenever appropriate offer this information to the guest.
- To ensure all documentation i.e. checks/bills are completed as necessary and carried out as per the hotel and company standards.
- Professionally and competently operate the telephone system in line with operating standards.
The ideal candidate for the Receptionist position should:
· Be an excellent team player
· Have great attention to detail
· Have excellent communication skills
· Display a positive and can do attitude at all times
· Work in a hectic environment but have the ability to remain calm
· Display a professional and courteous attitude to our guests
What can we offer you?
· A salary of £20,800.00 per annum
· Discount schemes across the Corus Hotels group
· Employee assistance programme
· Free meals whilst on duty
· Employee welfare programme
· Training and development opportunities
· Company pension scheme
· 28 days paid holiday per year including Bank Holidays.
· Uniform
Job Types: Full-time, Permanent
Salary: £11.50 per hour
Benefits:
- Company pension
- Discounted or free food
- Employee discount
Schedule:
- Day shift
- Weekend availability
Work Location: One location
