Hotel Receptionist London, England
Job description
Receptionist
Inspired by Denmark Street’s rare hustle, Chateau Denmark brings together creative expression and fine architectural detail to present something fierce. Across 16 buildings, session rooms and apartments capture a spirited independence in a neighbourhood steeped in cultural heritage.
With 55 rooms and apartments along a street where the Sex Pistols once lived, the Stones recorded their debut album and Bowie and Hendrix all hung out - if the walls here could speak, you'd be hooked.
We are searching for
An aspiring Receptionist to join our Chateau Denmark team and beyond. The role requires one thing – to be yourself, be part of a team and to never leave anyone behind. On a street famous for musical heritage, being the ‘drummer’ you’ll be the constant beat, understanding every aspect of the entire guest journey and the experience.
As a Receptionist you’ll have to communicate effectively with all departments across Chateau Denmark and coordinate a synergised approach amongst them. A passion to resolve challenges is a must, combining this with the ability to multi-task and emotionally engage with our guests will bring people together to contribute towards a unique pulse.
As a highly valued team member you’ll be a key part of the guest experience, helping define and articulate it from arrival to departure. Bringing an unparalleled level of service you’ll work closely with colleagues embodying a no half measures attitude.
Your profile
- Excellent communication skills and ability to respond appropriately to diverse guests.
- Passionate for creating exceptional guest experience.
- Knowledge of reservations & property management systems desired but not required.
- Excellent IT skills and numeracy.
- A professional and welcoming telephone manner.
- Relevant experience in a five star property desired but not required.
Your role
- Managing Multi-line telephone and email enquiries in a professional & timely manner.
- Greeting all district guests and answering enquiries.
- Managing guests’ records and take reservations (updating information and profiles as required).
- Assist with the input of reservations into PMS system, ensuring accuracy of data.
- Ensuring room allocations are completed and followed up on a daily basis.
- Checking daily arrivals and ensuring that all requests are fulfilled before guests’ arrival.
- Assist with guest’s checking in & out.
- Monitor and maintain deposit requirements.
- Managing guest’s payment methods.
- Maintain daily effective communications with other departments to ensure all requirements are dealt with efficiently.
- Create and manage end of shift reports.
- To perform as part of a team, assisting other departments where necessary and carrying out appropriate duties as requested by management.
And we are offering you
Career development opportunities, training, special accommodation rates for your friends & family, free CODE & Perkbox membership, holiday increase by one day for each completed year of service (up to 5 days) & many more.
“Our guest journey turns convention upside down, because our relationship starts with the guest from the moment they book. ”Jose, Chief Booker
All candidates must be eligible to live and work in the UK. Evidence of eligibility will be required as part of the recruitment process.
If you would like to apply for our Receptionist position please click APPLY.
