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Job description

• Ensure team are fully conversant with facilities, service and special promotions offered by the hotel and pass this information on to the guest whenever the possibility arises in order to maximise hotel sales
• Ensure team provides an effective, efficient service at all times to standards in line with company procedures
• Ensure efficient, effective communication between departments and reception and that effective handover between shifts takes place
• Ensure team are aware of hotel availability and use every opportunity to maximise room sales
• Develop team to anticipate guests needs, be aware of all written and spoken requests and carry these out in a courteous helpful manner
• Be fully conversant and able to operate the hotel front office system and train team to do same
• Ensure all reception duties are carried out to a high standard in accordance with hotel and company procedures
• Display a proactive and innovative approach to skills development and standards enhancement with your team carry out appraisals in line with Company policy
• Establish and maintain strict security procedures within your department and highlight any potential risks
• Ensure that quarterly targets set by your General Manager are adhered to ensuring all database sheets are up to date.
• Ensure that the handover procedures are followed in the transferring of all relevant information on a daily basis.
• Ensure team check billing instructions and guest credit for accuracy and deal with cash and credit transactions in accordance with hotel and company procedures
• Ensure security of any safety deposit, guest property and lost property in accordance with hotel procedures
• Monitor stock control, cash control and cost control
• Effectively administer and plan rotas, timesheets, lieu time and holidays in line with business needs and wage cost
• Supervise, support and motivate reception personnel in order to achieve high standards and the department and hotel goals
• Be actively involved in executing revenue strategies and sales initiatives by being an integral member of the hotel revenue team
• Complete any reasonable duties at the request of General Manager
• Take part in any training and development activities as required
• Assist with the induction and training of new team members and other new members of staff as appropriate
• Inspect front and back of reception for cleanliness
• Adhere to Company image standards and ensure team fully comply with these
• Be fully conversant with and adhere to Hotel Fire Procedures, Health and Safety Policy and all other legal requirements
• Take on any other reasonable duties or carry out requests necessary to ensure we deliver the highest standard of service in the hotel
• Ensure total confidentiality is observed in the execution of your duties

Job Types: Full-time, Permanent

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• On-site parking
• Sick pay

Schedule:

• 8 hour shift
• Weekend availability

Supplemental pay types:

• Bonus scheme

Ability to commute/relocate:

• Chippenham SN15 3HD: reliably commute or plan to relocate before starting work (required)

Work Location: In person