Hotel Porter Cookham, England
Job description
Due to working time regulations, applicants must be 18 years or over to apply.
Being a brand ambassador who provides a consistently outstanding customer experience.
Shares knowledge and expertise with colleagues to develop department and hotel performance.
Demonstrates flexibility to support across other areas of the hotel and department.
Flexibility to work in the housekeeping team, cleaning guest rooms, public and private areas, Airbnb's
To be a brand ambassador by being a warm and friendly Partner who provides a consistently outstanding customer experience that is unrivalled in the marketplace.
To meet all legislative requirements for your home department and other areas of the hotel that you may work across.
Deliver agreed key performance measures for your department.
To resolve customer queries or complaints at the first point of contact.
Where applicable, achieve sales targets by actively promoting the hotel offer and upselling where possible.
Offer advice and recommendations based on guest requirements.
Carry out stock control processes to manage wastage and minimise loss.
Identify and communicate opportunities for continuous improvement and greater efficiency
Day Porter Duties include:
Cleaning and maintaining all areas across the estate
Supporting the housekeeping and guest service team to clean bedrooms and shared spaces
Laundry runs across the estate
Assisting all areas of the hotel, including Housekeeping, maintenance, grounds and catering departments.
