Hotel Porter

Hotel Porter Cookham, England

John Lewis
Full Time Cookham, England 20550 - 23000 GBP ANNUAL Today
Job description

Due to working time regulations, applicants must be 18 years or over to apply.


Being a brand ambassador who provides a consistently outstanding customer experience.

  • Shares knowledge and expertise with colleagues to develop department and hotel performance.

  • Demonstrates flexibility to support across other areas of the hotel and department.

  • Flexibility to work in the housekeeping team, cleaning guest rooms, public and private areas, Airbnb's

  • To be a brand ambassador by being a warm and friendly Partner who provides a consistently outstanding customer experience that is unrivalled in the marketplace.

  • To meet all legislative requirements for your home department and other areas of the hotel that you may work across.

  • Deliver agreed key performance measures for your department.

  • To resolve customer queries or complaints at the first point of contact.

  • Where applicable, achieve sales targets by actively promoting the hotel offer and upselling where possible.

  • Offer advice and recommendations based on guest requirements.

  • Carry out stock control processes to manage wastage and minimise loss.

  • Identify and communicate opportunities for continuous improvement and greater efficiency

Day Porter Duties include:

  • Cleaning and maintaining all areas across the estate

  • Supporting the housekeeping and guest service team to clean bedrooms and shared spaces

  • Laundry runs across the estate

  • Assisting all areas of the hotel, including Housekeeping, maintenance, grounds and catering departments.

Hotel Porter
John Lewis

www.johnlewispartnership.co.uk
London, United Kingdom
Sharon White
$5 to $10 billion (USD)
10000+ Employees
Company - Private
General Merchandise & Superstores
1864
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