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At Park Plaza, authenticity is at the heart of everything we do. The friendly face of Park Plaza, you will do more than just welcome our guests. As an Operations Manager, you can bring your passion and personality to work and be part of this vibrant team.

Park Plaza Park Royal has 212 bedrooms with an exciting F&B Outlet Westway Bar & Kitchen and a great meeting & events department.

We are looking for an Operations Manager:

• Who liaises with relevant teams to ensure guest satisfaction, colleague satisfaction, financial goals & responsible business/legal targets are met whilst ensuring the smooth running and robust strategic direction of the hotel.
• You will manage & develop your teams & HODs through planning & execution of holidays, payroll & rotas, recruitment, induction, training, appraisals & performance management of your team.
• Who Provides Leadership through leading by example
• Who clearly communicates both operational & strategic information, ongoing customer feedback and ensuring team members are trained & developed
• Who empowers the hotel team by providing an inspiring service culture through briefings, team meetings and management of the team.
• Be an active member of the HOD & Executive team & duty management responsibilities as required
• We are looking for an Operations Manager with previous experience in a similar role or a HOD looking for their first step into an Operations Manager role.

Benefits of working for us as an Operations Manager:

• Two wellness days per year, meaning all team members start with 30 days of holiday per year (pro rata) - these increase with service!
• Salary: Highly Competitive
• Discounted gym memberships
• Access to free financial and mortgage advice
• Shift patterns are shared at least 2 weeks in advance so you can plan your life around work!
• Discounted hotel staff rates
• Two meals per day, every day (including days off if you wish to come in!)
• Great Learning and development opportunities

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.

Park Plaza. Be part of it.