Hotel Operations Manager Stoke-on-Trent, England
Job description
Looking to join a culture of excellence and be part of the most recognised name in the hospitality industry?
Look no further and join our team here at DoubleTree by Hilton Stoke as an Operations Manager.
90.24% of our team are proud to work here and 89.65% would recommend us an employer.
As ‘Operations Manager’ you’ll be behind the scenes, delivering on our mission!
You’ll be a passionate leader with the ability to motivate and support your team in order to exceed our guest expectations. You’ll be a perfectionist when it comes to the presentation and preparation of food as well as maintaining excellent hygiene and safety standards. You’ll take ownership and pride in your work and support the heads of departments in delivering an excellent experience to our guests. Reporting to the General Manager, the Operations Manager’s responsibility is to take control, accountability, and ownership for the operational leadership of the hotel within the overall policies and controls established by the Company and hotel General Manager, ensuring that the brand values and standards are delivered, and budgeted profitability achieved.
What will I be doing?
We are looking for a charismatic, strong driven individual, who is a dynamic, genuine all-rounder operationally, has a background in branded hotels and can lead a team of HOD's with both commercial awareness and a guest service focused attitude. The successful applicant for this role will be able to demonstrate great leadership skills, deliver excellent customer service, be approachable, flexible, enthusiastic, visible, and confident at guiding team members to be capable in problem solving and service recovery. You will have a positive "can do" attitude, be a proactive planner and great communicator to all stakeholders within the business. This role will include duty management responsibilities.
This is definitely not a 9 to 5, Monday to Friday role so working in the evening, at weekends and on public holidays is expected.
You will work closely with the General Manager, and you will have the desire to learn and develop your own career, making this an exciting position for an experienced Hotel/Operations Manager with their eyes set on becoming a General Manager of the future.
BENEFITS
·Excellent discounted accommodation rates for friends and family with GO Hilton - this will make you popular!
·Competitive Salary
·Bonus scheme giving you the opportunity to enhance your earnings
·Pension scheme
·Paid Annual Leave
·Great Learning & Development opportunities
·Free meal during shift
·Amazing Team Member discounts of Hilton Stays from £45 per night
·Free use of the Leisure Club
·Annual Social Events
DoubleTree by Hilton Stoke In the heart of Stoke on Trent - Etruria Hall. Once the home of Josiah Wedgwood, Etruria Hall is a Grade II listed building set in beautifully landscaped gardens and grounds. Our dedicated events centre is home to eight well-equipped meeting rooms and is complemented by a further three event spaces in the main hotel. From theme parks and woodland walks to ancient cathedrals and important heritage sites, we're surrounded by some of the country's best attractions. And with excellent transport links, you'll be able to easily catch a train or bus to travel across the county The DoubleTree by Hilton Stoke comprises of 147 guest rooms, Josiahs Bar and Grill, Fitness by DoubleTree 24-hour fitness centre and state-of-the art event space, an ideal setting for weddings, special events or meetings for up to 400 delegates.
Job Type: Full-time
Salary: Up to £48,000.00 per year
Benefits:
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- On-site parking
- Referral programme
Schedule:
- 10 hour shift
- 8 hour shift
- Weekend availability
Supplemental pay types:
- Performance bonus
Experience:
- Operations management: 3 years (required)
Work Location: In person
