Guest Experience Assistant Swansea, Wales
Job description
You are a natural people person with a hands on approach to your role. You are fun and friendly with a 'can do' attitude. Operational 'excellence' is your thing and you thrive in a fast paced environment where no two days are the same... because that's just boring, right?
What you will be doing
· You are the welcoming face of true ensuring guests receive a warm welcome and a fond farewell
· You will be a key point of contact for our guests - answering questions, dealing with issues or concerns and responding to complaints
· Provide reception desk support, including front desk and telephone support, assisting with parcel deliveries and day to day queries
· Accommodation show arounds and supporting the sales team
· Supporting the management team to ensure a range of opportunities and events for our guests
· Planning and delivering our market leading true life events programme
· Managing the accommodations social media channels and generating content to support the marketing team
· Assisting with guest check in and check out processes and supporting with termly room inspections
· Managing contractors and visitors and ensuring procedures are followed
Are you a true Superstar?
· You will be friendly and fun with a positive personality
· Able to work flexible hours as determined by the needs of the business
· You will be social media savvy
· You will have previous front facing, customer service experience in a similar role
· Self motivated, professional, resilient, adaptable & fun
· A strong ability to problem solve, multi-task, plan & organise
· Ensures a high standard of appearance at all times
Job Type: Full-time
Salary: From £10.50 per hour
Benefits:
- Discounted or free food
- Gym membership
Schedule:
- 8 hour shift
Work Location: In person
