Hotel Night Receptionist London, England
Job description
Please Note: If you do not complete the application question shown in our Job Posting; requiring at least one written answer of no less than 200 words, then your application will not be processed.
Please Note: This job posting has been updated due to the overwhelming demand for the role and the unmanageable number of applications that we have received.
If you already applied for the role; we thank you and we encourage you to reapply by completing the additional questions and tests that we have included in our updated post below.
The Celtic Hotel has been established over 80 years; and we have over the many decades generated great trust and affection from a very loyal base of returning and new clients. Our enthusiastic spirit of hospitality, courtesy, and helpfulness are fundamental to the way we host all our guests.
As a hotel night receptionist at the Celtic Hotel, you will be responsible for one of the most important aspects of the hotel's operation, and our clients contentment, security, safety, and the enjoyment of their stay.
Having a warm, courteous and friendly receptionist greeting our customers informs all other aspects of the customer experience. A successful candidate for this position will have an excellent sense of courtesy and helpfulness, diligence and trust.
As part of a small, dedicated team you will be required to carry out the full range of activities that front of house receptionists are responsible for.
Responsibilities:
- Deal with customers in an efficient, courteous, and friendly manner.
- Answer the phone in a professional manner.
- Take messages and relay them to guests.
- Know and enforce hotel's policies.
- Follow the Manager's instructions in the completion of email correspondence.
- Locate reservations, carry out client check-in processes.
Job Type: Part-time
Part-time hours: 20 per week
Salary: £11.00-£12.00 per hour
Schedule:
- 10 hour shift
- Monday to Friday
- Night shift
- Weekend availability
Ability to commute/relocate:
- LONDON, WC1N 1DD: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Please give us 2 written examples of occasions in your previous jobs where you very conscientiously supported your manager and company by carrying out work which was required, in order to deal with an unexpected event or difficulty in the company. Please write no less than 200 words for each example; and include reference details of the 1-2 managers and company for which these examples pertain.
Education:
- GCSE or equivalent (required)
Experience:
- Hotel Receptionist; or unrelated university degree: 1 year (required)
Language:
- English (required)
Licence/Certification:
- UK Visa and work permit (required)
Work authorisation:
- United Kingdom (required)
Shift availability:
- Night shift (required)
- Overnight shift (required)
Work Location: One location
Reference ID: Celtic/Recpt/Nt/PT20 - 002 - 16/01/2023 - LM/DM
