Hotel Host Southwark, England
Job description
We are currently looking for a passionate Hotel Host to join the team here at Bankside Hotel - Voted one of the 'Best Places to Work in Hospitality' 3 years in a row. Sitting consistently in the top tier of all the hotels in London on Trip Advisor, Bankside Hotel is a social hub for anyone, guest or local, with a passion for culture, art and food. If this sounds like something you'd like to get involved with we would love to hear from you!
At Bankside, we sincerely believe that the key to any successful brand is the people behind it. Our people bring about the magic and make everything real. If we ensure our people are happy, developed and engaged, they will make sure our guests feel that too, and we consider this feeling, ‘Belonging’.
MAIN SCOPE AND PURPOSE OF THE ROLE:
Responsible for providing an authentic and loving welcome to all of our guests and visitors in the area of Front of House whilst offering assistance throughout their stay in our hotel. You will be a local area guru and know what is going on at The Tate Modern as well what the best hidden gems are nearby and the bars & restaurants not to miss. You will also maximize revenue and promotion of the hotels’ outlets where applicable.
Managing the reception duties will be second nature to you! You will have brilliant communication and people skills. Instinctively you will want to make every guest feel special, treat them as individuals and be able to gauge just how local they want to be.
Most importantly, we just want you to be you.
MAIN DUTIES & RESPONSIBILITIES:
- To be responsible for the day to day supervision of the Reception in the absence of the more senior Front Desk Management
- To be familiar with all Reception tasks and ensure smooth running of front desk
- To be fully knowledgeable in the procedure of Checking-In and Checking-Out guests to the Marriott brand standards
- To be fully conversant and to abide by the policies and procedures set in the Quality Standards
- Assist guests with luggage where necessary
- To actively participate in the upselling of rooms to maximize the departments total revenue
- To deal efficiently and courteously with any guest enquiries or complaints in a timely manner and to ensure follow-up and ensure guest satisfaction communicating any relevant issues to management
- To ensure confidentiality is maintained in all areas of the business with regards to Hotel and guest matters
- To carry out any other reasonable duties as requested by the General Manager or any other management in an efficient manner
COMMUNICATION
- Maintain effective communication within the department and ensure that the Head of Department is kept well informed of any problems / queries that have arisen
- Report any problems / complaints to the relevant Head of Departments or Duty Manager
- To liaise with other departments to ensure good communication and offer support
QUALIFICATIONS & SKILLS REQUIRED
- A proven track record as a receptionist, with a good knowledge of Opera or similar PMS (Beneficial)
- Good level of English, other languages are an advantage
- Microsoft Word and Excel knowledge
- Happy, friendly, and approachable personality
What do we hope to see from our Banksiders?
Be Natural
- We want our people to be themselves, genuine and non-scripted.
- We give you the space to be yourself , so show us who you really are!
- A good level of English, other languages are an advantage of course.
Make It Easy
- Be flexible; respond quickly and positively to the changing requirements of the business.
- Make it easy for our guests, and your fellow team members, communicate effectively and be creative.
Feel Empowered
- We want our Banksiders to take charge and change the game.
- Take personal responsibility and initiative to resolve niggles in your own way.
Belong
- Show love towards our guests and your team! We are looking for someone who understands their individual value within Bankside and who wants to be part of the development of the local area as well as the hotel.
- Show passion towards internal product knowledge, our local area and continuously develop this knowledge.
In return for being a fantastic Host, we will treat you to benefits such as:
- Complimentary dry-cleaned uniform
- Free Meals on duty
- Medical Cash Plan
- Discounted Hotel and F&B rates globally with Marriott
- Enhanced Family Friend Policy
- Discounts on High street retail shops and restaurants, free fitness platform, holiday discounts and much more
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom.
***All offers of employment is conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.***
