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Job description

Love Hostels? Love Travel? Love Edinburgh? We have the perfect opportunity for you!

Kick Ass Hostels is a rapidly growing company of backpacker hostels, currently located in the center of Edinburgh with the aim to expand to other locations soon. We are looking to recruit a receptionist to our team.

About you

• Outgoing and lively personality
• Previous front of house experience is preferred (experience with Cloudbeds would be a plus!)
• A strong interest in Tourism & Hospitality/Travel & Hostels
• Enthusiastic about getting involved with hostel events, and hosting a city walking tour
• You need to be able to handle any sort of situation in English – additional languages are a plus
• A passion for customer service and ownership to resolve guest complaints.
• Excellent grooming standards; always punctual
• Confident cash handling
• Ability to maintain a positive and proactive attitude during a busy environment.
• Adaptable and flexible, great at problem-solving
• Great organizational skills and ability to complete tasks efficiently and promptly
• Competent working with computers, speaking on the phone and replying to emails
• You need to be able to legally work in the UK
• Fully flexible through the week for rota purposes

Your Tasks:

• Be a great host and offer our guests the best possible customer service
• Welcome guests in a polite and friendly manner.
• Check-in/ Check-out for individual
• Follow cash handling procedures.
• Up-sell with the latest departmental incentives.
• Ensure compliance of brand standards.
• Strive to achieve departmental targets.
• Provide sightseeing information and insider tips.

• Walking Tour Leader*
• Comply with hostel security, fire regulations, and all health and safety legislation.
• Assist other departments wherever necessary and maintain good working relationships.

What we offer:

• Working with a team of people from all around the world who are dedicated to creating the best possible hostel experience for guests visiting Edinburgh.
• Experience with cash handling.
• Alcohol training and knowledge of health and safety regulations.
• 25% off accommodation
• Discounted food and drink bought in the hostel bar/café.
• Fun team nights out and other social events.
• Free access to our pub crawls and other daily activities.
• Paid breaks.
• Full-Time Contract.
• Paid holidays.
• Opportunities for progression.

If you would like to work in a fun international atmosphere with young friendly people please apply with your CV and a small cover letter to let us know why you would like to work for us.

We are looking forward to meeting you!

Job Types: Full-time, Permanent

Salary: £11.00 per hour

Benefits:

• Casual dress
• Company events
• Employee discount

Schedule:

• Day shift

Supplemental pay types:

• Commission pay

Work Location: In person