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Host/Restaurant Reservationist London, England

Burger & Lobster

Full Time London, England 13.9 - 14.3 GBP HOURLY Today

Job description

Calling all pioneers and mavericks: find your tribe at B&L. Join us on our journey to become world leaders in lobsters and pioneers in burgers. If you have unbounded creativity, shared enthusiasm and pure expertise then reach out; we're confident that by working together, a truly extraordinary union can be born.

Hosts are the face of our restaurant; our hosts are responsible for delivering exceptional service and welcoming each and every one of our guests to our restaurants like it’s their home.

Duties:

Welcoming and seating our guests at their tables providing the correct menus
Building and maintaining rapport with our guests where appropriate
Complete the restaurant table layout
Confirming reservations via telephone, online, email and walk-in
Communicating with managers, front of house and kitchen colleagues
Work as a team to prepare table plans to ensure maximum turnover
Monitor and control the table rotation to achieve a smooth flowing service within our busy environment
Having the ability to work under pressure and think on your feet
Taking guest feedback
Provide accurate wait times and monitor/organise waiting lists
Coordinate with wait staff about available seating options
Maintain a clean and organised reception area at all time
Cater to guests who require extra attention (e.g. children, elderly)
Answer incoming calls and address customers’ queries
Answering on a regular basis all e-mail enquiries including Events bookings
Greet customers upon their departure with a warm smile

What’s in it for you?

Competitive hourly rate from £13.90 - £14.30 (inclusive of non-contractual tronc)
50% team discount – hope you like lobsters.
Working a bank holiday? – We’ve got you—double pay!
Starting a family? Access Maternity, Paternity or Shared Parental Leave.
Birthday off? Duvet day? – For sure. An extra day of annual leave alongside 5.6 weeks holiday.
Pension scheme – the older you will thank you.
Need flexibility? Let’s make it happen.
Your restaurant, your success. Quarterly bonuses for management teams.
Want to run your very own Burger & Lobster?– we grow our own. 67% of our GMs are homegrown, and 100% of our Head Chefs.
Need help? We partner with Hospitality Action to support you when you need it.
Hungry? – free meals when you’re working.

Who we are:
Food innovation and team member education are what makes us tick. And our utter obsession with all things burgers and lobsters makes it easy. With a heart for provenance and the drive to continually source only the highest quality ingredients around, whether that’s our food or team members, our recipe is simple: source the best, treat it with respect and have a great time along the way.

You’ll need to be:

Give an award-winning welcome to each of our guests
Able to deliver exceptional service
See hospitality as a career, not just a job
Can play well with others, after all, we’re all one big team
Able to cope well in a fast-paced restaurant environment- you’ll have done this before

Please note that due to the nature of the industry, you will be required to work on a shift basis on a rota basis.

Only successful candidates will be contacted for an interview/voluntary trial shift.

All applicants will be required to prove that they are legally allowed to work in the United Kingdom.

INDFOH

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