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Job description

The Queens Hotel, Lytham is looking for a driven, enthusiastic & passionate Host to join our team!

Rate of Pay

• £7.49 - £10.42per hour.
• FT & PT roles available
• Pay is processed every 4 weeks (on a Friday).

Employee Benefits

• Wagestream.
• Employees enjoy 25% off food & accommodation & 15% off drinks in our venues;

The Queens Hotel in Lytham, The Ship in Freckleton, The Eagle at Weeton, The Elephant in Woolton, Liberty Tavern in Woolton & Lytham House in Lytham.

• 2 all-company parties annually (where the venue is closed ensuring all employees can attend). +1 made available for you to bring your partner.
• Special gift on your birthday.
• 100% of all tips & gratuities are shared between the venue team.
• Growth opportunities across our estate.
• Nationally recognised qualifications & external courses available.
• Working daily with fresh food in a business with a passion for home cooked food.
• High level of support provided from our central & site teams.
• Recognition is one of our core values – something we encourage from and to all employees.

Rota Schedule

Shift patterns are flexible around venue opening times & demands.

Shift start/finish times will mostly centre around food service hours.

Ideal Candidate

Candidates applying for a Host role with us are encouraged to demonstrate the following criteria:

• Drive & passion - having a can do, will do & want to attitude is at the heart of our business.
• Our teams are encouraged to challenge the norm & use their creativity & initiative to create a venue that our team love to work in & our guests love to be in.
• Experience of working within a fast-paced food business.
• Be an engaging, friendly and highly organised person with great customer service skills.
• Highly organised.
• Experience with using a booking system.
• Keen eye for maintaining high standards.
• Experience working on the floor in a food led pub or restaurant.
• Confidence with finding solutions and resilience to daily challenges.
• Passion for fresh food & premium drinks.

Key Responsibilities

• Welcoming guests to the venue.
• Engaging with every guest.
• Making / amending / cancelling reservations.
• Handling customer enquiries and complaints.
• Use of computer systems and tills.
• Showing guests through to their tables.
• Communicating booking requirements to the wider team.
• Communication with the kitchen brigade to ensure smooth running of shifts.
• Managing wait times accordingly so as not to impact the guest experience.

About Us

We are part of the Red Fox & Peacock group, a family run business based in the North-West.

We have people, fresh food, real ale, cocktails, high volume and high quality at the heart of our culture .If you are looking for a career working within a fun, diligent, hardworking and dynamic team that thrives on guest experience, then this could be the perfect role for you.

To find out more please get in touch so we can meet you for a coffee to discuss the role in further detail & arrange a working trial.

https://queenslytham.co.uk/

Job Types: Full-time, Part-time, Zero hours contract

Salary: £7.49-£10.42 per hour

Benefits:

• Company events
• Discounted or free food
• Employee discount
• Store discount
• Wellness programme

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Supplemental pay types:

• Tips

Work Location: In person

Reference ID: QUEHOS0305