Host/Hostess Leeds, England
Job description
The Cut & Craft is a premium casual dining restaurant. Our Leeds City Centre site is a stunning restaurant located on King Edwards Street.
You’ll be joining a team of guest obsessed individuals with a true passion for all things hospitality. The Cut & Craft promises to deliver the best experience with our full fresh food concept, hand crafted cocktails, local craft beers and extensive wine menu.
JOB DESCRIPTION
A Cut & Craft host is usually the first and last point of contact to the guest and vital in creating that first and never-ending last impression.
Hosts should be welcoming, friendly and helpful. Hosts are required to champion the booking system and the The Cut & Craft service criteria. The purpose of the role is greeting guests, deal with enquiries, answering telephones and take bookings both face to face and over the telephone.
Department
Front of House
Line Manager & Key Relationships
Restaurant Manager, Guest Experience Manager, General Manager
Day & Work Patterns
Varied shifts including evening and weekends dependent on business needs.
Key Competencies
Presentation, Communication Skills, Excellent Telephone Manner, Friendly and Attentive.
Qualifications
N/A.
Hours:
Full time position available.
AREAS OF RESPONSIBILITY
Answering Telephones
Answering telephones to the company standard, being friendly, polite and helpful.
Taking and Handling Reservations/ Enquiries
Hosts will be fully trained on how to use the booking system. You will be expected to make reservations and answer guest enquiries in relation to bookings.
Assist the Guest Experience Manager
You will often be required to assist the Guest Experience Manager (GEM) in any upcoming events / pop-ups.
Assistance in the Restaurant during service
Assisting servers and management staff during peak business hours such as helping to relay and set tables.
Champion Service for The Cut & Craft
Hosts are often the first and last encounter a guest has with our brand. Its therefore vital that all hosts champion Cut & Craft Service and are always presentable, genuine and friendly.
Why The Cut & Craft?
As a member of the team at The Cut & Craft you will join a team of passionate, guest obsessed and like-minded individuals who all share the same passion for hospitality, elevated service and a never-ending desire to succeed.
Industry leading pay
Christmas Incentives and monetary bonuses (We pay extra per hour over the festive period)
Write your own rota. You tell us when you’re available and we’ll schedule the shifts. You’ll always have a minimum of 2 weeks advanced rotas so you can plan the rest of your life.
Guaranteed Birthday and the following day off work. We love to celebrate so expect a gift from us too
Discounts at high street retailers
Social events, outings and an annual business ball like no other
Access to our training hub with an array of courses so you can advance your knowledge and passion
Closed Christmas and New Year’s Day
Staff Discounts
In house incentives with the potential of cash bonuses
Opportunity for career progression - 90% of our teams have been promoted within.
Job Types: Part-time, Full-time
Salary: Up to £12.00 per hour
Benefits:
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Flexitime
Schedule:
- Day shift
- Flexitime
- Night shift
- Weekend availability
Application question(s):
- Do you have a year of hosting experience?
- Have you got Open table knowledge?
Work Location: In person
