Host/Hostess London, England
Job description
Apply now for an exciting opportunity to join a driven team in our highly anticipated second Fine dining Restaurant.
We are seeking hard-working individuals to embrace the culture of Nova Restaurant by providing exceptional service to our guests. Nova focuses on exceptional food delivered by exceptional people who offer an experience to our guests that cannot be beaten.
Nova will be an experience for special occasions and your role to make every day feel special is highly important.
Purpose of the Role
As a Host/ess you are responsible for ensuring prompt, friendly and welcoming recognition of all guests and checking in their belongings, seating or directing them to the bar/restaurant areas.
You will be assisting guests carrying drinks (using a tray), as well as providing attentive, courteous and efficient service to guests throughout their dining experience and communicating reservation notes to waiters, management and kitchen team.
Key responsibilities
Objectives/main job duties and responsibilities
· Ensure that all guests are welcomed in a friendly, efficient, professional manner and that they are expertly and confidently guided to their intended destination
· Communicating clearly and effectively with guests and co-workers
· Answering phones in a prompt manner with appropriate scripting
· Communicate daily with the floor team, regarding live restaurant availability, to assure maximizing of covers is taking place
· Welcoming guests back and bidding farewell
· Provide guests with menus
· Maintain menus by ensuring cleanliness and accuracy
· Greet guests and seat them at tables or in waiting areas within the bar
· Assign guests to tables suitable for their needs
· Inspect dining and serving areas to ensure cleanliness and proper setup
· Speak to the guests to provide personal experience and ensure satisfaction with food and service, and respond to complaints if addressed
· Receive and record guests' dining reservations via reservation system, maintaining the correct database
· Promote and distribute information at the host stand about events & promotions in the venue having a good beverage & food knowledge
· To liaise with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and enabling the delivery of seamless customer service
· Direct guests to cloakrooms assisting them with coats & bags
Job Types: Full-time, Part-time, Permanent
Salary: £10.00-£15.00 per hour
Benefits:
- Casual dress
- Company events
- Discounted or free food
- Flexitime
- On-site parking
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Flexitime
- Monday to Friday
- Night shift
- Overtime
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Performance bonus
- Tips
Ability to commute/relocate:
- London, W3 0PA: reliably commute or plan to relocate before starting work (required)
Experience:
- Hospitality: 1 year (required)
Work Location: One location
Reference ID: nova host
