Host Manchester, England
Job description
Host/Hostess
San Carlo Restaurant Group are hiring a Host/Hostess!
Based on authentic modern Italy, San Carlo Group is constantly growing with 25 restaurants now in the UK and a growing international presence. Restaurants include San Carlo, Cicchetti, Alto at the rooftop, Selfridges, Bottega, Isola, Fumo, Signor Sassi, Champagne Bar and Gran Cafe.
Staff Benefits:
- 30% discount in our restaurants, for you and your friends
- Free food on shift
- Up to £1,000 staff referral scheme
- 28 days holiday (Inc bank holiday)
- Multi-site restaurant group with potential to relocate in UK & Internationally
- “L’accademia” our in-house training and professional development programme
- Wagestream, a tool to help staff with their own finances
- Access to a confidential Employee Assistance Programme (EAP) with a 24/7 helpline and the opportunity to have 6 hourly sessions with a trained Counsellor for free, this is also extended to direct family
Key Responsibilities:
- Greeting guests as they enter the restaurant and welcoming them.
- Managing the restaurant's waiting list and seating guests promptly and efficiently.
- Maintaining an organized and tidy front of house area, including the hostess stand, waiting area, and restrooms.
- Answering phone calls and managing reservations.
- Answering guest inquiries about the restaurant's menu, special promotions, or other services offered.
- Collaborating with servers and kitchen staff to ensure timely and accurate delivery of food and beverages.
- Keeping track of table turnover and communicating table availability to servers.
- Handling any customer complaints or issues in a courteous and professional manner.
- Maintaining accurate records of guest counts and reservations.
Required Qualifications & Experience:
- Experience in a similar role
- Excellent communication skills
- Meticulous attention to detail, highly organised and capable of handling multiple tasks
- A proactive self-starter who can work independently with good judgement and minimal direction
The San Carlo story first began in 1992 in Birmingham, when Carlo Distefano opened the first San Carlo restaurant. San Carlo quickly became a favourite with many of the city's residents due to its authentic Italian food, ambient atmosphere, and high standards of service.
San Carlo now operates throughout the country with leading restaurants in Bristol, Leicester, Manchester, Liverpool, Leeds & London.
