host London, England
Job description
About Mortimer House
Set in a seven-storey Art Deco building in the heart of London’s Fitzrovia, Mortimer House brings beautifully designed work, social and wellbeing spaces together under one roof. With hospitality at its core, the House is a stimulating place for members to collaborate, create and unwind — as well as feel at home.
Our ethos is inspired by Maslow’s hierarchy of needs. We use a holistic approach to hospitality to create carefully considered spaces that are exquisite yet unpretentious, centred on helping people connect to what matters to them.
About Maslow’s
Maslow’s is a group of progressive hospitality brands. Our mission is to create a collection of workspaces, members’ houses, restaurants & bars that are developed and operated within unique spaces in vibrant neighbourhoods and beautiful settings.
We opened the doors of our first site, Mortimer House in London’s Fitzrovia, in late 2017. Our second London House - 1 Warwick, opened in Soho this March.
The Role
We are seeking a friendly and professional Restaurant Host/Hostess to join our team and provide exceptional customer service to our valued guests. The ideal candidate will have a warm and welcoming personality, excellent communication skills, and the ability to handle high-pressure situations with grace.
As a Restaurant Host/Hostess, you will be the first point of contact for our guests, ensuring they have a positive dining experience right from the moment they walk through the door. Your primary responsibility will be to greet and seat guests, manage reservations, and assist with various front-of-house duties to create a welcoming and organized environment.
Responsibilities:
- Greet guests with a warm and friendly smile upon their arrival at the restaurant.
- Maintain a professional manner and provide excellent customer service throughout the guests' dining experience.
- Manage the seating of guests efficiently and effectively, considering table availability and reservation status.
- Handle guest inquiries, provide accurate information about the restaurant's offerings, and offer recommendations when necessary.
- Take and record reservations over the phone, through email, or in-person, ensuring accurate details are captured.
- Maintain a clean and organized front-of-house area, including the reception area, waiting area, and entrance.
- Collaborate with the restaurant staff to ensure smooth operations and communicate any special requests or needs from guests to the appropriate team members.
- Monitor the flow of guests in the dining area and communicate with the kitchen staff to ensure timely service.
- Handle guest complaints or concerns in a professional manner, striving to resolve issues to the satisfaction of the guests.
- Assist in maintaining and updating guest database and reservation system, ensuring accuracy and confidentiality of information.
- Upsell menu items and promote special promotions to guests, maximising revenue opportunities.
- Maintain knowledge of restaurant policies, procedures, and safety regulations.
- At times assist the floor team
Requirements:
- Previous experience in a customer service role, preferably in a restaurant or hospitality environment.
- Exceptional interpersonal and communication skills to interact effectively with guests, colleagues, and management.
- Ability to remain calm and composed under pressure, handling difficult or challenging situations with tact and diplomacy.
- Strong organisational skills and the ability to multitask in a fast-paced environment.
- Proficiency in reservation management systems and basic computer skills.
- Desirable knowledge of OpenTable/Seven Rooms
- A friendly and outgoing personality, with a genuine passion for providing exceptional guest experiences.
- Flexible availability, including evenings, weekends, and holidays.
In returnr we offer:
- £450 gross signing bonus
- SmartTech and CycleToWork schemes
- Refer-a-friend scheme (unlimited referrals!)
- Access to delicious on shift meals
- 50% discount on F&B onsite
- Reward and discounts platform
- Great and fun local business partnership discounts
