Hospitality Team Member (FT & PT) York, England
Job description
Hospitality Team Member
20-45 hours per week.
To assist with the smooth operation of our Front of House areas; cafe, retail and events, at our chocolate manufactory York Cocoa Works situated on Castlegate.
We are an independent business in busy touristy York, and we are passionate about bringing back its chocolate heritage to the city. We opened York Cocoa House in 2011 and opened the doors to our chocolate manufactory York Cocoa Works in 2018.
We operate our cafe, shop and daily Manufactory Tours, over seven days and Bank Holidays. A flexible approach is required to meet demands in peak periods and in order to respond constructively to demand to fluctuations.
We are a small devoted, hardworking team requiring similarly minded individuals to join us at the beginning of our busiest period. We work in a fast paced environment to ensure we are maximising our cover space. Every day is completely different, with a breadth of duties to ensure our unique experience are delivered to the highest standard.
A typical day includes hosting our Manufactory Tours and/or our Chocolate Bar Making Workshop as well as ensuring our customers in the cafe and shop are being well looked after!
You should be flexible, enthusiastic, an excellent team player and be able to problem solve.
You must be available to work weekends where needed.
What will be required of you:
We are looking for flexible hard workers who would preferably have barista experience, but full training can be provided. A flexible availability is essential as we are open 7 days a week.
Overview of our cafe:
You will be working alongside our Hospitality Manager to deliver exceptional customer service and to enhance our customer’s unique experience.
Ideally you will have had some barista training but full training will be given, on how to create our speciality hot chocolate menu. We will also provide full training on all of our menu items so you are able to advise our customers for their own preferences or dietary requirements.
You will have had some experience of working in a similar environment; meeting and greeting, taking orders, service delivery, cash handling, managing the tables and the queue. You will have an understanding of Food Safety and the importance of the completion of paperwork as well as the overall cleanliness and maintenance of the general area.
Overview of our retail
As part of the Retail team, you will be responsible for ensuring the shelves are fully stocked and the stock is packed and rotated in a timely manner.
You will be able to advise our customers across all of our product ranges for their own preferences and/or dietary requirements. You will also be responsible for answering the phone and dealing with telephone and email enquiries. You will also be expected to assist pack up the online orders we receive.
This is role will include welcoming the customer into our store, cash handling, stock management and providing exceptional customer service and experience.
Overview of our Events
Guided Manufactory Tours
Our tours run up to five times a day and you will be trained on how to deliver our guided explanation of how we make our chocolate; moving your group of customers along the production line, which they are able to view through the glass partition.
You will learn what each piece of equipment does and its role in the production process as well as being able to guide your customer's through a tutored tasting at the end of their journey.
Chocolate Bar Making Workshops
The Chocolate Bar Workshop is our core events offering. It runs daily as well as being offered to private groups such as hen parties, birthday parties and for corporate team building activities.
You will be teaching your groups how to professionally temper their chosen chocolate to create their own uniquely flavoured and decorated chocolate bar.
Job Types: Full-time, Part-time, Fixed term contract, Temp to perm
Contract length: 3 months
Part-time hours: 20-45 per week
Salary: £6.50-£9.50 per hour
Schedule:
- Day shift
- Weekend availability
Work Location: One location
Reference ID: 2022-291-MP
