Hospitality Supervisor - London London
Job description
Hospitality Supervisor - London
Company Description
One Moorgate Place, home of Chartered Accountants' Hall, is a beautiful Grade II listed building, packed with original features to impress any guest. We offer conferencing facilities, modern, spacious meeting rooms and a range of elegant spaces for private dining and events
As a Hospitality Supervisor you will receive the following industry leading benefits:
- 50% discount across Searcys venues
- Enrolment into the Searcys pension scheme
- Up to 38 days annual leave (dependant on job role)
- Access to everyday discounts and communication portal
- Employee assistance programme
- Chef Whites Provided
- Monthly Culinary courses
- Meals provided on shift when working within one of our venue.
- Discount off overnight stays in London
- Your birthday off to celebrate in style
- A day off to volunteer / give back to the charity of your choice
Job Description
To support with the successful delivery of the Food & Beverage Events Operation
Salary: 28,000 basic plus overtime. Predominantly Monday - Friday role with occasional weekends paid at time and half on Saturdays and double time on Sundays.
Key responsibilities
- Play an integral role in the successful delivery of events across the site
- To work with the Hospitality team to plan, organise and deliver a successful operation of our events
- Ensure all events run as per the schedules laid out
- Act as an allergy champion
- Build positive working relationships & communication methods with key departments
- To brief the Hospitality team on all aspects of the business and to oversee the running of all assigned events
- To meet clients and ensure their customer journey is flawless with meeting them on arrival making sure that the event is as they require. Also ensuring that any changes/amendments on the day are communicated on to the relevant people where necessary.
- To lead the waiters and colleagues
- To assist in the development of the operations waiting team, making sure that they adhere to standards set out
- To ensure that all legislative and Government guidelines are adhered to, including (but not exclusively) The Food Safety Act, Health and Safety at Work Act, the COSHH regulations, GDPR etc. within the areas of responsibility.
- To monitor on a daily basis the standards achieved in your department, to deliver exceptional customer service and levels of attention to detail and report any areas of concerns to the Hospitality Manager.
- To monitor that all casual and agency staff present themselves correctly for duty and are well groomed whilst on duty.
- To carry out regular checks in the event areas for maintenance, housekeeping and other health and safety issues. Report these to the Facilities helpdesk.
- To ensure in house accounting policies are adhered to and food standard is monitored and beverages are controlled, including performing stock take in all areas including liquor, equipment and linen.
- To ensure the department/team are in compliance with Searcys cash handling and cashing up procedures and that any discrepancies are reported immediately to your line manager.
- To comply with all legal requirements with particular reference to (but not exclusively) fire regulations, security, licence requirements and any Local Authority or Client stipulations
- To make sure a coherent handover is submitted for the events and any issues escalated to the Hospitality Manager.
Qualifications
Experience/skill required
- Excellent product knowledge (food/beverage)
- Experience in F&B operations
- A positive demeanour and attitude to solve problems
- Leads by example by acting professionally at all times
- Excellent communication skills
- Takes the initiative
- Good time management
- Supportive / Team player
- Good presentation skills
- Strong IT/Administration skills
- Excellent customer care skills
Additional Information
Searcys is the longest-running independent catering company in Britain, and last year has celebrated an inspirational 175th year anniversary. We have been fortunate to be acknowledged by the industry and won Events Caterer of the Year 2022 at the prestigious Cateys.
Our success is down to the investment we make in developing our people to ensure they can be the best they can. Everyone who joins Searcys will attend our induction where they learn more about us and be supported throughout their journey with us. We invest in development opportunities and are looking to recruit, train and retain the best people in the industry.
