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Hospitality Operations Coordinator London, England

Formula 1

Full Time London, England 28137 GBP ANNUAL Today

Job description

The people who work off-track are as important to Formula 1® as those behind the wheel. As the Hospitality Operations Coordinator, you will be driving growth and success of the Paddock Club and all secondary hospitality for both F1® owned and non-owned products. This role, together with the Hospitality department is fundamental to the overall global success of F1® racing series.

Main Duties and Responsibilities

Work closely with the Formula 1® hospitality operations team as a link to provide information to key internal and external stakeholders to ensure the successful delivery of the Paddock Club™ and associated F1® hospitality experiences.
Travel to F1® races globally to help deliver the hospitality operations, as determined by the requirements of each race. Support the Hospitality Operations Managers and Senior Hospitality Manager to deliver world class events and experiences.
Work the operations team to plan and execute all requirements for Paddock Club™ operational and experiential activities, within a defined scope.
Support in the planning of regular meetings with key F1® internal stakeholders, providing detailed notes of discussion points and confirmed actions.
Ensure key operational information is stored and shared with relevant stakeholders as per provided deadlines.
Produce PowerPoint presentations, using F1® approved templates, to give internal and external feedback to partners, contractors, suppliers and promoters, where relevant.
Be fully-versed in the D365 system to help manage forecasts to share with event operators as well as manage online portal information for Paddock Club clients to access.
Manage administrational tasks such as raising of purchase order requests, special event quotes from event operators and other departmental administration assistance.
Ensure CRM is kept update with relevant operational information and client activities.
Support Local Promotors for F1® owned and non-owned events to ensure global alignment and consistencies of all Paddock Club operational processes and procedures.
Work with Commercial Partnerships to ensure all Partner requirements are captured and delivered per event, including but not limited to: tickets, parking, activations, commercial rights and experiences.
Support the team in finding ways to increase quality of the premium products by regularly reviewing customer journeys.
Collaborate with Commercial team & Guest Services Manager to deliver best in class Customer Service
Provide regular race status reports to the Senior Hospitality Operations Manager
Support the Senior Hospitality Manager with data-based reporting to assist Head of Hospitality with insights to build on the long-term strategic plan for F1® premium products.
Improve operational management systems and processes.
Keep up to date with industry trends and best practices.
Support the Hospitality Team in achieving departmental objectives.

About You

Proven work experience in Operations or similar role
Experience in managing multiple stakeholders.
Knowledge of organisational effectiveness and operations management
Ability to problem solve and to multi-task.
Excellent communication skills, verbal and written.
Ability to establish positive working relationships and build the respect of others.
Excellent organisational skills
Excellent English language skills