Operations

• Serve all alcohol, beverage and food products in line with set policies and procedures, across all service points.
• Operation of all till points and knowledge of all required functions pertaining to the till/sales systems.
• A flexible attitude towards the operation of all points of sale and the ability to move between stations when on duty. You will be required to work across Bar, Restaurant, Kiosk and Merchandise areas.
• Welcoming all customers and visitors into the building at all times. This includes general guidance, way-finding for customers and answering queries.
• Active upselling as part of every appropriate transaction.
• Contribution to the achievement of Customer Service HGEM targets
• Adherence to all Beck Theatre procedures and policies
• Adherence to emergency and evacuation procedures including all relevant training, drills and briefings.
• Ensure compliance with all food hygiene and liquor license legislation.
• Adherence to all Group and Theatre Health & Safety at Work procedures, to minimise the risk of injury and accidents, personal and to others;
• To conduct oneself in an appropriate manner and to be aware that you are a representative of the Beck Theatre at all times.

• Assist in maintaining the highest standards of service and customer care within the whole theatre.
• Establish a visible and accessible staff profile throughout the theatre in order to foster good relations and to provide support, advice and assistance to all visitors.
• Collect, clean and store appropriately all crockery, cutlery, glassware and other such catering equipment.
• Uphold expected standards of cleanliness within all venue areas in accordance with company policies and procedures.
• Dress to the appropriate standard and be ready for work at the specific start time.
• Support the theatre management team and always represent the venue in a positive and professional manner.
• Along with all other Hospitality colleagues, contribution as required to the achievement of the Beck Theatre’s Business Plan, and its sales targets and objectives.

Recruitment, Training and Development

• Undertake training and development relevant to the successful execution of the job role.