Hospitality Assistant London, England
Job description
Job Purpose:
To assist with the preparation, presentation, service and cleaning down of the hospitality meeting rooms and event spaces on the site to the company’s standard and the client’s satisfaction.
This involves, sandwich lunches, hot buffets, canapés, fine dining and drinks events that are held onsite.
Key Responsibilities:
Ø To provide a positive, confident, and welcoming catering facility for our clients
Ø Support with activities both front and back of house with a true 'one team' approach.
Ø To work as part of a team delivering a great standard of personal and general cleanliness and hygiene and to comply with company and statutory regulations.
Ø To play your part in maintaining a Healthy, Safe, and Secure workplace and ensure compliance with all Health & Safety legislation.
Ø As part of the team, you will be required to assist as directed with all aspects of food service; ordering, preparation, presentation, and stock control, as required.
Ø To receive, participate and implement all training offered on site
Ø To assist in other areas within the unit or other establishments within the group.
Ø Experience of working in a customer facing role within hospitality is essential and Level 2 Food Safety, Health and Safety and Allergen is desirable, with successful completion within 1 month (full training given) is a requirement
Ø Energetic with a passion to do a great job
Ø Enthusiastic about food, wine and service
Ø Standard and quality driven
Ø A great team player who maintains a positive "can do" attitude irrespective of business levels
Ø To relieve and assist in other areas within the unit or other establishments.
Health & Food Safety:
Ø Act as a food safety and health & safety champion at all times, ensuring compliance as required
Ø Ensure the timely reporting of all risks. Support the proactive completion of corrective action plans emanating from site inspections, audits and risk assessments.
Ø Report to your line manager any risks, hazards and PPE shortfalls
Ø Ensure that you are following recipes as required, to protect customers at all times including those with allergies
Ø Carry out checks to ensure compliance on all labelling (FOH and BOH) and menus
People – Our Most Important Asset:
Ø To promote ISS as the employer of choice through an effective, proactive recruitment process ensuring that cross account relationships allow for internal progression and development
Ø Proactively champion the timely completion staff surveys and improved ways of working.
Ø To promote the Health and Wellbeing of staff by ensuring that working conditions To champion company wellbeing, CSR and engagement initiatives.
Infrequent Duties:
Ø To assist at any special duties or functions which may fall outside of normal working hours
Ø To report any customer complaints or compliments and take remedial action wherever possible
Ø To attend meetings, courses and training sessions as may be necessary from time to time
Ø To relieve and assist in other areas within the unit or other establishments.
Skills, Experience and Attributes:
Ø Previous experience of working in a business lounge, board room or fine dining environment serving high level of customer care
Ø Must be IT literate and possess excellent written and verbal communication skills
Ø Must be able to identify and resolve issues and challenges to meet and exceed the expectations of our client
Key Competencies
Customer Focus
Strives to build excellent customer relationships for the good of the business
· Puts the customer first
· Builds good relationships with customers
· Always delivers a high quality service
Communication Skills
Understands the importance of good team communication
· Shares knowledge and information with others
· Is friendly and approachable
· Is well presented at all times
Job Description Changes
This job description will be subject to review and the post holder will be consulted about any proposed changes. It is expected that the company’s Personal Development Plan will provide such an opportunity to discuss any amendments or indeed adaptations to your job
Job Types: Full-time, Permanent
Salary: £13.03 per hour
Day range:
- Monday to Friday
- No weekends
Ability to commute/relocate:
- LONDON: reliably commute or plan to relocate before starting work (required)
Experience:
- Catering: 1 year (preferred)
- Hospitality: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: One location
