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Job description

The Events Coordinator will form a key role in the event sales team. The focus would be to provide administrative support to the events sales team, you will also be responsible for managing events right from initial enquiry stage, through to confirming and planning the event with client.

Your key responsibilities as the Hospitality and Event Coordinator will consist of:

• Administrative support for the event sales department, including (but not limited to) printing menus, updating weekly overviews, liaising with the hospitality operational team and assisting with contracting and billing.
• To answer incoming client queries via phone and email
• Organising client’s events and working closely with other departments to ensure these are executed without flaw.
• To prepare and follow up with clients on proposals, quotations and contracts, maximising revenue opportunities
• To conduct site visits of the event spaces
• Maintain accurate client records and databases, and build strong relationships
• To guide clients through the planning process, and ensure that all documentation is ready to handover to event operations team in good time
• To work closely with the Sales team to drive new business
• A strong focus to achieve budgets and set targets
• Managing multiple inboxes and communicating frequently with clients.
• Provides excellent customer service through every element of the event enquiry, utilizing strong selling skills.
• Takes personal responsibility to adhere to sales and event brand standards for enquiry handling, event planning, pre & post-event.
• Recognizes opportunities to maximize revenue, conversion and drive repeat

Shift Pattern; 40 Hours, Mon- Friday

Skills & experience

The experience and knowledge we are looking for from the future Hospitality and Events Coordinator include:

• Previous experience of working in a professional environment
• Ability to demonstrate experience in providing excellent customer service
• Ability to manage complex administrative processes
• Excellent attention to detail
• Proven ability to work as a member of a team and on own initiative
• Proven strong organisation and problem-solving skills
• Ability to work to deadlines under pressure