Customer Service Advisor Remote
Job description
DeMontfort Fine Art, Clarendon Fine Art and Whitewall Galleries are the world’s largest and fastest growing network of contemporary art galleries. Our mission is to make beautiful artwork accessible to an ever-increasing audience of customers. As we approach the opening of our 90th Gallery, we continue to pride ourselves in delivering an exceptional customer experience. Our business embraces those who have a wealth of personality and motivation, and in return offer exciting career opportunities in an inspirational and expanding environment.
We are seeking a professional and committed individual to join our growing client service division of the retail business. We are looking for enthusiastic and outgoing people with a great personality that will drive and develop our business. The successful candidate will have a proven track record of exceptional customer service and the ability exceed client’s expectations. Our specialist client services team deliver client support, technical support, system support and complaint resolution.
Reporting into the Head of Client Services, you will be responsible for the administration of Client Services, you will be supporting the Client Services Department and our Retail Galleries with their day to day queries.
Key responsibilities:
- Support fulfilment of art purchased UK and Internationally.
- Support and conclude customer enquiries (telephone and email).
- Support our retail galleries with any queries.
- Monitor the Client Services inbox.
- Conclude client calls regarding complaints, queries, damages and deliveries.
- Record status of complaints on internal systems.
- Produce reports to detail status of complaints.
- Liaise and arrange overseas deliveries and collections DHL/TNT.
- Work on our ‘Live Chat’ feature.
- Manage our Google Reviews and Trustpilot pages.
You possess:
- A professional telephone manner.
- Good IT skills and will have worked on Excel, Word and Outlook.
- Experience with varied IT systems.
- Can prioritise a busy workload.
- Excellent communication skills, both verbal and written.
- Customer service experience.
- Problem solving skills.
Working hours:
- Monday to Friday: 9am – 5:30pm.
- You will be required to work the occasional weekend and Bank Holiday as required on a rota basis with the rest of the team. This will be paid at an overtime rate or given as days back in lieu.
Why choose us?:
- Some Hybrid working from home, after the training period, may be considered
- 33 days annual leave (including Bank Holidays).
- Overtime and bonus opportunities.
- Contributory employee pension scheme.
- Join the wider company at social events throughout the year.
- We offer a 24/7 helpline for you and your relatives, somebody to talk to, mental health assessments and action plans for short term counselling.
- We offer you benefits and discounts including food, drink, retailers and fun days out!
- Reduced priced gym memberships through our employee perks scheme.
- Milestone rewards to celebrate your big life events both inside and outside of work.
- Seasonal ‘Thank you’ gifts from the company throughout the year.
- Free HQ and Operations parking.
