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Job description

must have all mandatory healthcare training

· Open the premises and restore the telephone service

· Signpost patients as per Health Centre protocols

· Alongside direct bookings via NHS111 make appointments for GPs and other clinicians via the clinical system as required

· Record requests for home visits when required

· Re-direct urgent calls to the duty Doctor

· Issue repeat prescriptions

· Liaise with the Team Leader on duty to ensure all appointment lists are updated daily and extract medical records as appropriate

· File patient medical records, results and letters

· Assisting patients with registrations and preparing medial folders for new patients

· Liaise with patients, hospitals and chemists as requested by GPs and Nurses

· Ensure the waiting and reception areas are kept tidy

· Ensure effective communications exists between the sites and staff, regularly updating the Team Leader of any issues

· To answer all incoming telephone calls in a timely fashion. Diverting them as appropriate, and/or taking and passing on messages

· Dealing with all telephone queries/requests from patients, and acting as liaison with the Doctor as necessary

· Greeting patients at reception, noting their arrival time

· Observe the waiting room, in the event a patients condition deteriorates refer to the Reception Guide and take appropriate action

· Supporting and assisting the Doctors during surgery times as required

· Liaising with secondary care providers and arranging transport as necessary

· Dealing with all incoming and outgoing patient notes

· Filling of patient information electronically and paper based records

· Maintenance of patients’ medical records

· Daily preparation of consulting and treatment rooms, ensuring all clinical areas are clean and safe for use at all times

· Ensuring Doctors surgeries are stocked with the necessary paperwork and forms to enable their surgeries proceed without interruption

· Maintaining and encouraging adequate security measures, ensuring all rooms are locked when not in use

· Liaison with attached staff, including Health Visitors, District Nurses, Midwives, Counsellors etc as required

· Supporting and encouraging other member of the Health Centre team

· Maintaining the safety of staff, patients and visitors to the Health Centre

· Any other duties as requested by the Team Leader

Job Types: Full-time, Part-time, Temporary contract
Contract length: 6 months
Part-time hours: 37.5 per week

Salary: £20.83-£26.00 per hour

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (required)

Work Location: In person