Homebased or Hybrid Cruise Consultant Part Time & Full Time Hours. Southampton, England
Job description
Job Description
Carnival UK is the home of the prestigious cruise brands P&O Cruises and Cunard, and we operate spectacular ships all over the world! We take our guests on fantastic holidays, tailored to their individual requirements, and this is supported by our 360 strong Contact Centre staff – and we need new Cruise Advisors to help us! We are looking for people wanting hours between 22.5 hours per week - 40 hours per week with set rotations.
Why Carnival?
As a Carnival UK colleague you can enjoy a range of benefits including:
- HUGE, discounted cruise with Cunard and P&O Cruises plus late availability offers
- Flexible hybrid working
- Excellent career opportunities
- Minimum 25 days of holidays and option for holiday trading
- Contributory Defined Pension scheme
- Company paid Health Cash Plan
- Company paid Health Assessment
- Employee Shares Plan
- Life Assurance
- Cycle to work
- Access to digital GP
- Opportunity to join employee led networks
- Extensive learning and development opportunities
- Employee assistance programme
- Shopping discounts portal
- Opportunities to undertake short secondments on our fantastic ships to support the on board sales team through busy periods
We are based out of a fantastic working environment in the heart of Southampton and offer a fun vibrant culture to be a part of.
The Role
Holiday bookings are up, the ships are back to service, and that means we need to grow our contact centre to keep up with demand! We have various roles within the department, all crucial roles in the customer journey, each forming part of the jigsaw that completes the guest’s holiday.
Duties Include:
- Acting as the first point of contact for guests and travel agents by phone
- Booking fantastic cruises with guests over the phone, as well as adding holiday extras such as cabin upgrades
- Answering questions and queries from guests and travel agents, giving advice tailored to guest needs
- Dealing with guest complaints by phone and email, resolving as quickly as possible
About You
- Excellent customer service skills, with the desire to go the extra mile for our guests
- Experience within a contact centre/high volume/customer service role
- A flair for sales and hitting targets
- Travel industry experience would be a bonus!
- Flexibility to work shift patterns – between 8:30am – 6pm Monday to Saturday
- We can offer you hybrid working (2 days per week in the office) or fully remote – we can discuss at interview you!
These roles have been levelled at a CUK13
To view the Job Descriptions of the roles we have please click here
Come and be remarkable at Carnival, and start your journey with us today!
About Us
No one knows cruising like Carnival UK, where talented people from across the globe come together to create unforgettable holiday happiness. As part of the world’s largest holiday travel and leisure company, we take enormous pride in bringing to life two of the most iconic brands from Britain’s rich seafaring heritage, P&O Cruises and Cunard. Collectively they have been delivering unbridled joy, boundless adventure and lifelong memories to millions of people for over 350 years. And in a multi-million pound global holiday market, where cruising has barely scratched the surface, we have the opportunity to do that for many, many more people.
Our diverse yet tight knit teams share high standards, heartfelt values and passion for our purpose. Our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equity and inclusion.
It’s through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travel’s Employer of Choice.
To keep everyone on board fit and well, colleagues who visit or work on our ships must be fully vaccinated, including boosters. We’re reviewing this requirement regularly.
About the Team
