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Location: Homebased
Salary: £21,255 per annum plus bonus
Hours: Full-Time - 37.5 hours per week,
Shifts: *Currently 9am - 5pm Monday - Friday!

• This could change to Fixed shifts across Monday - Friday between 9am - 8pm, Saturday between 9am-4:30pm

Contract: Permanent
Start date: May 2023

Do you want to build your Customer Service career and join a great team? Working a fantastic shift, Monday – Friday 9am to 5:00pm, no evenings or weekends and a competitive salary of £21,255. Sounds great?

If the answer is yes, then look no further! We are looking for Customer Service Experts to join our team in May!

Job title:

Homebased Customer Service Advisor

Job Description:

What’s in it for you?

• A fixed shift of Monday – Friday 9am to 5:00pm, no weekends or evenings!
• A permanent, full-time role offering a competitive salary of £21,255
• Opportunities to learn and develop, with support to help drive your career progression
• Extensive training and a supportive team culture
• 22 days’ holiday (rising to 27) with the opportunity to buy extra leave
• Matched pension scheme and a childcare scheme
• A wide range of discounts on everything from retail, health & wellbeing, travel and technology.

Sound exciting? Then let me tell you more.

As a Customer Service Advisor with Capita, your role will be all about helping people, providing a great customer experience, and leaving a positive impression. You could be helping customers with a variety of queries, ranging from the straightforward to the complex. The most important thing is that you’re there to help and that customers feel supported by you each and every day.

What you'll be doing:

• Listening to each customer as an individual, to understand their circumstances and deliver solutions that meet their needs
• Identifying vulnerable customers and adapting approach, providing additional support when required
• Identifying additional services to add value
• Securing payments or payment plans on final bills
• P roviding excellent customer service with a key focus on doing the right thing for each customer
• Handling escalated customer queries with empathy and integrity, logging accurately

What we’re looking for:

• Someone who takes ownership of customer issues, solves problems with a focus on helping people
• Confident negotiator and the ability to communicate clearly and effectively
• A good listener, who can be empathetic, show patience and adapt their behaviours to suit different callers
• An understanding or ability to learn about the different processes within a contact centre environment
• Resilience when faced with challenging queries
• Highly motivated and able to work in a fast-paced environment

Due to updated legislation, how you complete ‘proof of right to work checks’ in the UK has changed.

• If you have a valid passport: a digital ID verification will be completed as part of your pre-employment checks.
• If you don’t have a valid passport, or you opt out of the digital ID verification process: you’ll need to travel to one of our designated Capita offices as part of your ID verification checks before we can confirm your start date. At the office, your ID will be checked and signed off by a designated manager.

Please note that you’ll need to complete your ID verification checks before you start your role with Capita.

ID verification checks can be done by visiting one of the following Capita offices:

• Capita Park, Meadows Road, Wath Upon Dearne, Rotherham, S63 5DJ
• Hartshead House, 2 Cutlers Gate, Sheffield, S4 7TL
• Arlington Business Centre), Millshaw Park Lane, Leeds, LS11 0PA
• Chester Road, Preston Brook, Runcorn, WA7 3QA
• Tulketh Mill, Balcarres Road, Preston, PR2 2DY
• India Mill, Bolton Road, Darwen, BB3 1AE
• Glasgow Skypark, Elliot Square, Lancefield Quay, Glasgow, G3 8EP

About Capita Experience

At Capita Customer Experience, we’re transforming customer service. Our expert teams create better outcomes for 100 million customers every year across phone, email, web and more. Partnering with clients from a vast range of industries, with 19 contact centres across the UK, India, Poland and South Africa, our scale and breadth of opportunities make us stand out. The work you do will make a difference to colleagues, clients, customers, suppliers and communities.

What will happen next:

• Choose apply now to fill out our short application
• Your application will be reviewed by our global recruitment team
• You will be invited to attend a video interview with a member of the recruitment team

Equal Opportunities

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at [email protected] or call 07784 237318 and we’ll get back to you.

For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

Location:

Home-Based - GBR

,

United Kingdom

Time Type:

Full time

Contract Type:

Permanent