Home Energy Advisor (Monmouthshire) Wales
Job description
Ar gael yn y Gymraeg hefyd
Play a crucial role in helping people live affordable, energy efficient lives. If you are good at talking to people and would enjoy helping people with advice over the phone or in person, then we have just the job for you.
Our Home Energy Advisors help vulnerable consumers to be more engaged in their energy use and make sound decisions to manage it — ultimately putting money back in their pockets and improving their health and wellbeing. This is a caring, listening and hugely rewarding role for someone who will treat each caller as an individual – and is able to come up with positive ideas and solutions.
If you come to work with Severn Wye, you’ll be joining a dynamic and innovative charity that’s committed to change, for our clients, communities and the planet. We pride ourselves on being a flexible and inspirational place to work. You will join a team of dedicated energy efficiency champions, on our renowned home energy advice program, which has been serving the South Gloucestershire, Gloucestershire and Herefordshire communities for nearly twenty years and is now extending tailored services into Monmouthshire. The service has real impact, helping people reduce their environmental footprint and energy costs, and to be warm, healthy, and comfortable at home. Don’t worry if you don’t know much about energy efficiency, as we will provide you with the training you need to do the job.
You’ll be working alongside colleagues who all have the same motivation; to make a real difference to people’s lives. If you’d like to join a growing organisation that’s at the forefront of tackling fuel poverty and climate change, then why not apply? We’d love to hear from you.
As Home Energy Advisor, you’ll be the first point of contact for people, so this role will be ideal for you if you enjoy connecting over the phone and can multitask. After a period of training, you will provide tailored advice and information over the phone, at events and through home visits to vulnerable clients who are experiencing or at risk of fuel poverty. There are also opportunities to meet people in the community, representing is at local events, providing community and home-based energy advice.
In return for your dedication and hard work, we offer a competitive salary, opportunity to develop professionally, the training you will need to offer home energy advice (including the City and Guilds level 3 in Energy Awareness, fuel poverty and safe-guarding courses), a pathway to a career in the energy sector and a company with flexible working, wellbeing days and a supportive team culture.
JOB DESCRIPTION
Job title: Home Energy Advisor
Working hours: Full time or Part-time
Salary: £21,530 - £23,590, Band 1, pro rata
Reporting to: Project Manager, Home Energy Services
Contract term: Fixed term to August 2025
Start Date: As soon as possible
Date of Job Pack: 1 September 2023
We are looking for two Home Energy Advisors to join our team and work with us to tackle fuel poverty across Monmouthshire.
This role will include
- Being the first point of contact for members of the public dealing with a wide range of enquiries via phone, email, social media and face to face
- Supporting the delivery of high-quality energy advice, engaging with customers and supporting them through grant applications and behaviour change
- Identifying specific customer needs and reducing barriers to effectively communicate with the most vulnerable
- Capturing data and feedback to identify trends and develop new ways of working
- Raising awareness of our support services amongst community groups and members of the public by participating in local network events and activity
- Primarily being home based with some outreach work across Monmouthshire.
- Completing the City and Guilds Level 3 in Energy Awareness during the first 3 months.
- Conversing with clients in Welsh and English.
PERSON SPECIFICATION
We are looking for someone with
- Excellent all-round communication and great customer service skills, able to support people from all backgrounds and at all levels.
- The ability to communicate with clients in Welsh and English.
- Confidence using IT, familiar with Microsoft Office tools (particularly Excel and Word), excellent web navigation skills and used to switching quickly between a variety of applications.
- Excellent administration and organisational skills, with attention to detail.
- A team mentality, able to combine this with their own initiative to provide tailored solutions and a consistent approach.
Desirable skills and experience include
- Strong written communication skills with the ability to personalise responses
- A cheery, positive disposition that puts people at ease.
- An empathetic and active listener, who enjoys talking to lots of diverse people.
- An ability to multitask phone calls, IT programs and databases.
- The ability to prioritise tasks and manage communications well during busy periods.
- Familiarity with Outlook, large email and shared calendar management.
- A problem-solving attitude, able to identify challenges and find solutions.
- A completer-finisher approach, who takes pride in resolving customer queries at the first point of contact.
- A proactive approach to learning and professional development.
- An openness to learn and improve from feedback, training and call monitoring.
- Qualifications or experience in a relevant discipline, e.g., domestic energy, renewable energy, funding within energy sector, citizen support services, housing, social support services.
- Working with vulnerable groups or service users.
- Having worked in (or in support of) local authorities, other statutory bodies, or voluntary sector.
- The ability to liaise with installers/contractors and other community professionals.
- Knowledge / experience of data protection and confidential data management.
