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Virgin Media O2 Sales Advisor
Salary: Up to £26,663 OTE
Discounted O2 Mobile tariffs and packages
Discounted Virgin Media broadband (see terms below)
Extra 65p per hour paid for working unsociable hours (Monday to Friday between 6pm & 9pm and any hours worked at the weekend)
Wide ranging discounts on retail, health & wellbeing, travel, technology and much more!

Location: Homebased
Hours: Full-Time - 40 hours per week. Various fixed shifts available, working 1 weekend day.
Contract: Permanent
Start date: 2nd May 2023

As a Sales advisor, you will join Capita as part of our Virgin Media O2 client team supporting new and existing Virgin Media O2 customers. Virgin Media O2is the UK’s largest and most reliable mobile network, with exciting expansion plans ahead! Now is time to become part of our team and join us on our exciting journey!

Job title:

Home based Virgin Media O2 Sales Advisor

Job Description:

As a sales advisor and you’ll promote and sell products and services with a focus on customer retention and satisfaction. The majority of your time will be spent supporting customers with all aspects of their mobile phones. It could be setting up new contracts, upgrading, working through solutions with customers to help retain their business.

We’ll provide you with all the training you need to feel confident in this role and will give you lots of ongoing support too. Positive, empathetic, and driven, you’ll proactively question your customers to ensure you are finding right upgrade products for them. This role will see you helping customers and getting rewarded with customer satisfaction and financial incentives

What you will be doing

• Making and receiving calls in a virtual contact centre
• Delivering a service which makes your customers feel valued
• Offering products and services to existing customers to aid retention

What we're looking for

• Excellent customer communication skills
• A talent for learning new skills processes in technology quickly the line the ability to think on your feet to adapt to different situations
• A good listener who's empathetic impatient
• A private and quiet space to work at home with a strong broadband connection

What’s in it for you?

• A competitive salary of £20,633 per annum
• The chance to earn a monthly bonus based on sales and retentions
• Discounted O2 Mobile tariffs and packages
• Discounted Virgin Media broadband (must be employed a minimum of 6 months and over the age of 18 to qualify)
• Extra 65p per hour paid for working unsociable hours (Monday to Friday between 6pm & 9pm and any hours worked at the weekend)
• Access to Private Medical Insurance & Health Assessment plans
• 22 days’ holiday plus public holidays. If shift falls on a bank holiday, you will be required to work but will gain a day in lieu.
• Pension scheme
• Monthly incentive scheme
• A wide range of discounts on everything from retail, to health & wellbeing, travel and technology.
  
  

You’ll get the chance to join a network of 55,000 experienced, innovative and dedicated individuals, working across the Capita landscape. There are countless opportunities to learn new skills and develop with us, there may even be the opportunity to extend your contract further. We will provide you with the support

What will happen next:

Choose to apply now to fill out our short application. Your application will be reviewed by our global recruitment team who will give you a call to discuss the role in more detail and invite you to video interview.

To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

Proof of right to work checks

Due to updated legislation, how you complete ‘proof of right to work checks’ in the UK has changed.

• If you have a valid passport: a digital ID verification will be completed as part of your pre-employment checks.
• If you don’t have a valid passport, or you opt out of the digital ID verification process: you’ll need to travel to one of our designated Capita offices as part of your ID verification checks before we can confirm your start date. At the office, your ID will be checked and signed off by a designated manager.

Please note that you’ll need to complete your ID verification checks before you start your role with Capita. ID verification checks can be done by visiting one of the following Capita offices:

• Capita Park, Meadows Road, Wath Upon Dearne, Rotherham, S63 5DJ
• Hartshead House, 2 Cutlers Gate, Sheffield, S4 7TL
• Arlington Business Centre), Millshaw Park Lane, Leeds, LS11 0PA
• Chester Road, Preston Brook, Runcorn, WA7 3QA
• Tulketh Mill, Balcarres Road, Preston, PR2 2DY
• India Mill, Bolton Road, Darwen, BB3 1AE
• Glasgow Skypark, Elliot Square, Lancefield Quay, Glasgow, G3 8EP

Equal Opportunities

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.

Location:

Home-Based - GBR

,

United Kingdom

Time Type:

Contract Type:

Permanent