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Overall Purpose of the Job:

• To provide clerical and administrative support for key activities of the Teaching and Learning area assigned to including Appeals, Complaints and Discipline, Institute of Teaching and Learning (ITL); Teaching and Learning Policy and Procedure, depending on assignment.
• To deliver excellent service provision and support colleagues with continuous improvement, placing the student experience at the heart of what we do with support for a single Professional Services team working flexibly across organisational boundaries.

Colleagues appointed to Higher Education Intern may be assigned to the following Directorates/ Faculties:

Key Responsibilities, Accountabilities or Duties:

• To provide administrative support for the Teaching and Learning team you are assigned to as directed by the assigned line manager.
• To act as the first point of contact for teaching and learning related activities depending on assignment and provide information, advice and guidance on routine matters, knowing when to escalate to others as appropriate.
• To work flexibly as required across the University, supporting the delivery of University and local priorities, operating at all times as a single cross University team.
• To have awareness and active engagement with the need for diversity and inclusion in all that we do for example, when working with individuals who identify with a protected characteristic under the Equality Act, students who are under-represented in higher education as outlined in the University's widening participation strategy
• To be responsible for your own data management, the student record and data quality for all related areas of Teaching Learning and Student Experience delivery.
• To generate bespoke correspondence, record replies and maintain accurate records as required.
• To assist in the production, amendment and maintenance of documentation to support local processes.
• To place financial orders for the procurement of goods and services in accordance with financial regulations and procedures.
• To organise room bookings and catering requirements and provide support for meetings as required.
• To act in accordance with and promote University policies, procedures and requirements at all times – in particular those relating to health and safety, equality, diversity and inclusion, and information governance.
• To have a commitment to equality, diversity and inclusion policies.
• To support the development and implementation of relevant policies and procedures. To support the work of the team with appropriate management information, data, and analysis.
• To support the work of the team with appropriate management information, data, and analysis.
• To deliver excellent customer service.
• To play an active role on relevant groups and actively participate in communities of practice for particular areas of activity in order to share ideas.
• To undertake such other duties commensurate with the level of responsibility for the role, as directed by your line manager.
• To assist with the delivery of projects and activities.

PERSON SPECIFICATION

Essential Knowledge, Skills and Experience:

• Must currently hold the role of “Graduate Intern” at The University of Manchester, or a similar Graduate Intern role at another Higher Education Institution, to be eligible to apply for this role.
• Experience of working with administrative processes.
• Good oral and written communication skills with an ability to deal with a wide range of people.
• Flexible and responsive to customer needs and able to provide information and guidance, whilst maintaining confidentiality.
• Good organisational skills, and able to prioritise work in a busy environment.
• Experience of working in a team environment with the ability to be flexible and provide support for colleagues.
• Good numeracy skills, attention to detail and the ability to identify and resolve issues effectively.
• Digital literacy, with a familiarity with standard IT packages.
• A commitment to the University’s core values and to the provision of the best possible support to our students, staff and customers.

The Institute of Teaching and Learning (Teaching, Learning and Student Development Division) is eager to appoint two Graduate Officers to develop and support a range of projects, activities and events.

The Institute of Teaching and Learning provides development opportunities and resources for Professional Services (PS) staff and Academics to enhance their teaching and learning practice and leadership, including formal and accredited programmes, masterclasses, and fellowships. The Institute also works on a wide range of projects relating to teaching, learning and assessment, with the ultimate goal of promoting and effecting sustainable positive change in the academic experience of our students.

You will have significant experience of providing high quality administrative support within a busy and dynamic environment, and will have excellent organisational skills, interpersonal and communication skills and IT abilities.

This is a fixed term role due to its emphasis on development. It is ideal for someone who is looking to develop and progress in Higher Education Administration. There are core components to the role, but factored in are layers of development opportunities, which it’s hoped would be shaped by the post holder in collaboration with the Line Manager. It is well suited to someone looking for a development opportunity or an experienced Graduate Intern.

Applicants should provide relevant examples from personal, professional or educational experience of how they meet the person specification criteria with reference to the remit and context of the Institute of Teaching and Learning.

As an equal opportunities employer we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status. All appointments are made on merit.

Blended working arrangements may be considered

Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies.

Enquiries about the vacancy, shortlisting and interviews:

Name: Emma Sanders

Email: [email protected]

General enquiries:

Email: [email protected]

Technical support:

https://jobseekersupport.jobtrain.co.uk/support/home

This vacancy will close for applications at midnight on the closing date.

Please see the link below for the Further Particulars document which contains the person specification criteria.