Helpline Advisor - Call Centre Peterborough, England
Job description
- Do you enjoy working in a busy customer service call centre/helpline?
- Would you like to use your telephone and communication skills to help those affected by sight loss?
- Are you local to Peterborough?
If so, we have an exciting opportunity to join our Helpline Advisor team!
About The Role
The RNIB is the leading UK's sight loss charity, where we help blind and partially sighted people thrive. Our helpline service advises those affected by sight loss and 3rd parties (i.e. friends, family and health and social services) on a range of services, products and reading materials, including our digital Talking Books service; a free service that provides blind and partially sighted people with access to over 23,000 titles. Full training on our products and services will be provided.
Using your excellent communication skills you will make a positive impact and genuine difference. Your day to day activities will include dealing with inbound calls, supporting customers with buying products and assisting with Talking books, signposting to appropriate services and ensuring customer satisfaction, including complaint handling.
During your training, you'll work 4 days per week in Peterborough. Once your training is complete, you'll work 2 days in Peterborough and 3 at home.
Who We're Looking For
Key to this role will be your excellent telephone manner, effective verbal and written communication skills. You will also have good knowledge of computerised sales/service operations, as well as be a confident user of Word and Excel.
While this role will mainly be Monday to Friday, you will occasionally also work Saturday mornings (9:00am - 1:00pm)
What We Offer
RNIB Prides itself on being a great place to work with a range of flexible benefits and a positive, progressive culture. We offer a competitive salary, a stimulating and supportive working environment, a flexible work life balance environment, as well as a benefits package including:
- 26 days holiday per year (plus bank holidays – pro rata), which increase with service, plus one Grace day per year.
- Excellent pension scheme
- RNIB Rewards - Our employee discounts platform gives you access to offers at over 800 in-store and online retailers
- In-house training and development opportunities, including apprenticeships and management development programmes
- Flexible working arrangements - Each new member of staff will be given a laptop to make working flexibly easy
How to Apply
If you'd like to apply for this great opportunity, please apply online, uploading your CV and cover letter which clearly evidences how you meet the criteria in section 1 of the person specification.
If you are having trouble applying online or would like more information, please contact us on [email protected], or call us on 0207 391 2111.
Additional Information
Appointment is subject to an Enhanced Criminal Records Check and relevant barred lists check.
RNIB reserve the right to close this advert early and may review and interview applications throughout the process. Therefore if this role is of interest, please do apply at your earliest convenience.
