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The YoungMinds Parents Helpline provides parents and carers with life-changing information, advice and support, and we are looking for an individual to join our incredible frontline team. This is a role where you can learn about the difficulties that young people and their families face, deliver high-quality advice, offer crucial emotional support and be part of a service that makes a phenomenal difference.

You will be responding to helpline calls, which can cover wide-ranging and complex issues. You will be using helpline skills to listen to callers' concerns, and draw on your expertise to provide tailored guidance to service users.

You will need to ensure that you follow helpline safeguarding and data protection procedures, and accurately record information into our Parents Helpline database.

And above all, you will have a strong passion for helping parents and carers to support themselves and their child in the best way they can.

Our Parents Helpline currently works within a hybrid model, with full-time members of the team coming into the office 2-3 days per week and part-time members coming in 1-2 days per week. Our position concerning working arrangements may change in the future. We are considering piloting extended helpline opening hours in the evening and/or at the weekend in the future, so this role may be required to work occasional out-of-hours work.

This is a part time post at 17.5 hours (2.5 days) per week, with core working days being Friday and either Tuesday or Wednesday.

Candidates will be shortlisted based on meeting the following criteria:

• experience of delivering advice and guidance to service users
• experience of adhering to safeguarding practices, to safeguard young people and their families
• ability to work well under pressure, manage an emotionally demanding workload and practise self-care
• understanding of mental health problems, illnesses and disorders and the challenges faced by children, young people, parents and families
• knowledge of mental health service provision

We welcome applications from Black and Minoritised and LGBTQIA+ groups as they are currently under-represented.

We hope that you would like to join us at a very exciting stage of our growth and development. You’ll be joining a bright, dynamic team who have a passion for supporting our ambitions.

And what’s better than enjoying your work in beautiful surroundings and within our offices which are just a stone’s throw from the historic Tower Bridge!

One of our values is: “We celebrate what makes you you – whoever you are, we welcome you and encourage you to be true to yourself”.

If you are excited about helping us to achieve our mission, passionate about working at an organisation that is puts the lived experience of young people at the heart of everything we do and want to be part of our drive to become a truly anti-racist organisation we want to hear from you.

To apply, please fill in the application form - downloadable below - and send via email to [email protected].

You’ll be part of a passionate, hardworking team that cares about the work they do and you’ll be part of making a real difference to the lives of children and young people. In addition to becoming part of the YoungMinds team, you’ll get:

• 25 days paid holiday entitlement (plus Bank Holidays)
• three days additional leave over Christmas and New Year
• auto-enrolment onto pension scheme where YoungMinds will match your contribution up to three per cent
• statutory benefits such as parental leave and sick pay
• a wide range of other health, wellbeing and lifestyle benefits
• a dedication to continued professional development, training and shared best practice

Senior Innovation and Development Officer