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Be a Disability Gamechanger and join our Services Team in Leeds as a Helpline Adviser to provide support to helpline customers, supporters and donors and Scope enquiry customers.

The hours for this role will be varied over shift patterns between 8am to 8pm Monday to Friday and 10am to 6pm Saturdays and Sundays.

Permanent - full time - 35 hours per week

Location - Scope's Leeds office (LS1 5SH) with working from home some or most of the time

Full job description

You will provide consistent high-quality responses to a variety of enquiries received at Scope’s Helpline via telephone, email, live chat, our online community and social networking channels.

You will become an expert in Scope’s services, so you can make the best recommendation to help customers.

We are looking for a self-starter with the ability to prioritise their own workload whilst advising Scope’s helpline customers.

We are looking for someone with demonstrable experience of providing advice and information.

Experience of working in a contact centre environment with a friendly and empathetic manner.

You will have excellent customer service skills and be able to communicate correctly to all of Scope’s internal and external customers.

You will bring drive and enthusiasm to the role and be able to demonstrate that you care passionately about improving the lives of disabled people.

Our values - pioneering, courageous, connected, open, fair

By living our values and trusting each other, we empower our colleagues to make decisions. By giving our colleagues freedom and space to spark creativity for innovation, we can push boundaries, change mindsets and be empowered to change the game with grit and determination and a sense of urgency.

Disabled candidates

We are a disability equality charity and encourage applications from disabled people and people with impairments, conditions, and access needs. We are dedicated to creating a workforce that is a true reflection of the communities we serve. If you are disabled, have the skills, and or the experience to do the job, then we would love to meet you for an interview. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.

Some disabled applicants and applicants with an impairment, condition or access need, might need adjustments during the application process. If you require adjustments through your journey with us, please email [email protected]. You will find more information here about the type of adjustments we can make.

Equality, diversity and inclusion

At the heart of everything we do at Scope is Equality, Diversity, and Inclusion.
We want everyone to feel like they belong. We value each person as an individual. We will treat everyone with dignity and respect. And we want to recognise all parts of a person's identity.

We are a disability equality charity. So, we'll build a culture that’s accessible and inclusive first. And we’ll aim for the same high standards in all our work.

And we will listen, learn and keep improving.

You can find out more about our approach to Equality, Diversity and Inclusion here

Scope benefits

We encourage everyone to embrace our values of being open and fair, courageous, connected and pioneering. We believe hard work deserves reward and recognition and offer a wide range of benefits including:

27 days annual leave
flexible working (where we can)
company pension
excellent training and career development
strong colleague networks across disability, LGBTQ+, race equality, carers, women and young colleagues
Wellbeing incentives like a discounted gym membership, cycle to work scheme, and much more
For the full benefits package click here

Who are we at Scope?

Scope is a disability equality charity in England and Wales. Together we are Disability Gamechangers. We belong to one team, dedicated to achieving a society where all disabled people enjoy equality and fairness. Our mission is to achieve Everyday Equality for disabled people, and we campaign tirelessly to create change.

If you want to make a difference and become a Disability Gamechanger, we'd love to hear from you. Apply Today!

Please note that successful candidates will be subject to an enhanced DBS check.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

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