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Job description

Jackson Hogg is supporting a Nationwide Professional Services company in their search for a Helpline Administrator on a 6 month contract based in Sunderland.

Hybrid Working – 2 days in the office and 3 days from home

Job purpose:

To deliver a high quality and efficient administration service across the Helpline operational teams, ensuring all first line queries are managed effectively and in line with contractual requirements.

Main duties and responsibilities:

• To provide administration support across the Helpline team, covering all administrative functions to meet business demand.
• Responding to all first line queries as they arrive to the team, ensuring they are responded to, or dealt with, in an effective and efficient manner.
• General administration including organising meetings and events, preparing papers, photocopying, scanning, occasional minute taking and answering the telephone.
• To proactively contribute to continuously improving the service by making positive suggestions, providing constructive feedback and assisting in the implementation of agreed new ways of working.
• To keep all relevant records and information pertaining to area of responsibility and report information where necessary your line manager, working within the agreed administration procedures.
• To ensure that line manager is fully informed of any issues which may affect the quality of service provision.
• To update and maintain systems, including creating systems to gather and monitor information and produce relevant reports.
• To effectively and promptly resolve queries.
• To process complex data accurately and in a timely manner.
• Completion of purchase orders and good received.
• To undertake any other duties as required by Line Manager.

Personal Specification

• Good basic level of education and good command of the English language
• Level 2 (or equivalent) qualification in Business Administration and/or Business Services.
• Recent experience of working in an administration role, to include dealing with telephone enquiries and accurate data input.
• Comprehensive experience & working knowledge of MS Office.
• Good organisational and inter-personal skills.
• Able to communicate effectively both orally and written, at all levels.
• Able to make notes and summarise meetings.
• Ability to work to tight deadlines.
• Ability to deal politely and tactfully with a wide range of stakeholders at all levels.
• Able to adapt quickly to changing circumstances.
• Experience of raising purchase orders.
• Willing to develop skills by undertaking further training where required

Job Types: Full-time, Fixed term contract
Contract length: 6 months

Salary: £21,500.00-£22,000.00 per year

Benefits:

• Company events
• Company pension
• Gym membership

Schedule:

• Monday to Friday

Work Location: In person