CASUAL SECURITY OFFICER Worthing, South East England, England

G4S

Full Time Worthing, South East England, England 12.82 GBP HOURLY Today

Job description

Role Overview

To provide general Security of the site by internal and external patrolling, access and egress control and other duties that exceed customer requirements and complies with Assignment Instructions, with a focus on customer service and care.

Always Upholding the reputation and integrity of the Company.

Reports to: Shift Manager

Key Responsibilities
Security

Provide security of Perimeter fence and access and egress controls
Operate external and internal security patrols as per the Standard Operating Procedures
(SOP’s)
Operate radios, and any other physical equipment used on site.
Provide traffic control and apply parking restrictions when required.
Operate stop and search policies when instructed by GSK.
Carry out initial investigations and report both verbally and in writing on incidents,
suspicious activities, objects, and vehicles.
Report instances of property at risk of being lost, stolen, damaged and vandalised.
Carry out routine tests of security equipment as directed by G4S Managerial staff.
Perform locking and unlocking duties.
Ensure keys are handled in accordance with procedures laid down in the SOP’s.
Respond to requests for assistance.
Fully understand the use of relevant I.T equipment and the GSK I.T. Security policy.
Enforce a clear desk policy.
Enforce the display of ID badges.
Display an outstanding level of customer focus and understand the reasons for it
Enforce access and egress procedures stated in SOPs in a polite but assertive manner.
Ability to take responsibility for problems that staff, and visitors may have
Excellent oral and written communication skills
Ability to take responsibility and deal with conflict situations
Excellent interpersonal skills with the ability to communicate effectively with individuals on
all levels.
Display the highest standard of personal presentation to maintain the image of both GSK
and G4S.

Fire and Emergencies

Ensure emergency escape routes are kept free from obstruction.
Support the routine tests of fire prevention equipment and alarms
Investigate cause of Fire Alarm activation.
Undertake fire prevention patrols.
Fully understand and be able to carry out the role required in emergency situations.

Health and Safety

Record and report to Site Supervisor all faults, health and safety hazards and unsafe working
practices.
Ensure all walkways are always kept clear.
Enforce health and safety procedures.

First Aid

Respond to calls for first aid/de-fib and administer treatment or summon medical help as
appropriate
Report shortfalls in contents of first aid boxes to Site Supervisor.

Administration

Provide accurate and timely information for the preparation of reports and complete as
necessary.
Maintain logbooks and records as laid out in the SOP’s.
Issue visitor/contractor passes as laid down in the SOP’s.
Issue temporary GSK ID passes as laid down in the SOP’s.
Deal with lost property in accordance with the SOP’s.
Answer telephone calls as laid down in the SOP’s.
Responsible for ensuring that the out of hours escalation process is implemented in the
event of emergencies.
Report all faults with Security systems and record as per site process.
Report instances of property at risk of being lost, stolen, damaged and vandalised.

Post holder must be able to demonstrate:

Good literacy and communication skills and have good verbal and written English.
Possess a good telephone manner.
Be computer literate in Microsoft Excel, Word.
Excellent Customer Service & Awareness.

Personal attributes:

A consistently smart appearance.
Reliability, self-motivation, and ability to use own initiative and work without supervision.
The ability, tact, and diplomacy to deal with people at all levels including the client, the client’s staff, and visitors, in all circumstances including emergencies and other times of stress.
At all times, maintain the confidentiality of all information relative to Company operations and staff, highly sensitive customer information.
Represent and promote the values and vision of G4S both internally and externally, while
following all G4S policies and procedures.
At all times, maintain a professional, courteous, and diplomatic level of communication, whether by phone, email, or face to face.
Self-confidence and an interest in development
Interpersonal skills
A good level of physical fitness to enable the post holder to perform general patrol duties and emergency response efficiently and effectively. Additionally carry out any reasonable requests implemented by G4S Management