Helpdesk Technician Birmingham, England
Job description
Job Brief:
We are looking for a dedicated person to provide helpdesk / technical support for our UK branches.
The candidate we are looking for will be flexible and have a desire to solve problems and drive high standards.
They will be excellent communicators at all levels.
Based in Birmingham UK, but will need to travel to other UK sites when needed.
Candidate overview:
· Knowledge in System Administration.
· Proactiveness and good capability of learning new technologies and adapt to them.
· Good team integration, cooperative work and capacity of providing feedback and personal points of view which could be evaluated by their supervisor.
· They should be able to consider and use all the tools provided for the proper resolution of any issue handled by the area.
· They should be oriented to the resolution of the problem, they should be able to solve any issue documented in the area following the procedure, do initial research if the issue not indexed, and provide this information to the Systems area which will help to the development of a new procedure for the new issue causing the minimum disturbance in the work of the other IT areas of the company. Once one issue has been properly indexed and documented, they should never request help from the system area for the same issue unless they have a good reason for doing so.
· They should be extremely careful and organised with the tasks assigned to them, the maintenance tasks should be done properly as they appear in the manuals, the problem resolution tasks should be resolved as per procedures and they should be interested in the status of the system affected by the issue after its resolution.
· Capability to understand causes and provide solutions for the issues caused in the company related to their systems, helping to the achievement of all the goals of the entire Espack community.
· They should be able to accomplish with the area protocols. These protocols should be followed literally, they affect to all the timing of the issue resolution process, with special attention to the communication with the Espack staff affected by it.
· They will provide all the tracking data needed to evaluate the time / cost of the tasks performed, using the tools and manuals provided to them by the company.
· They should be open to travel to any Espack location in their jurisdiction with a regular schedule or caused by an emergency not solvable by remote tools. In the case of need they may be requested to travel to the other jurisdictions of Espack as well.
Candidate requirements for this position:
As part of their IT skills, we will need the user to have a proficient knowledge of the following IT subjects:
· Windows operating systems for both servers and desktop computers.
· Linux server operating systems (console, no graphical user interface)
· Hardware repairs and maintenance.
· Microsoft Office (Word, Excel and Outlook mainly)
· All the common system services (printers, file management etc)
· TSQL knowledge, being able to do simple queries to investigate any database malfunction.
· Remote Desktop technologies to fix any issue in any computer or server belonging to the company Systems.
· Networking (VPNs, WIFI APs. Routers, etc).
Additional training will be provided at IT head office in Valencia, Spain
Candidate may need 4 weeks+
Hours of work:
40 hours per week but will need to be flexible as needed.
Remuneration:
£30k per annum
Also provided:
Laptop
Phone
Uniform
Job Types: Full-time, Permanent
Salary: £30,000.00 per year
Benefits:
- Free parking
- On-site parking
Schedule:
- Monday to Friday
- Overtime
Ability to commute/relocate:
- Park, B24 9PR: reliably commute or plan to relocate before starting work (preferred)
Education:
- GCSE or equivalent (preferred)
Experience:
- Technical support: 2 years (required)
- Customer service: 1 year (preferred)
Willingness to travel:
- 25% (required)
Work Location: In person
Application deadline: 10/07/2023
Reference ID: Helpdesk technician, IT
