Helpdesk Operator (Weekends)

Helpdesk Operator (Weekends) Leeds, England

CBRE
Full Time Leeds, England 21000 GBP ANNUAL Today
Job description

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Coordinator to join the weekend team.

As a Helpdesk Coordinator, you will responsible for providing exceptional customer service and business support in order to contribute to the continued growth and success of the Business.

Working Hours - Part Time (weekends) - £21,000 p/a

  • Saturday / Sunday shifts
  • 8H shifts or 5pm-9pm
  • WFH

Quality

  • Manage CAFM system as key user on site including PPM records, reactives and reporting.
  • Answer calls/email for the business in a timely fashion
  • Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned.
  • Ensure communication is maintained throughout reactive job life between Facilities Team and end user(s). Where possible apply RFT and close calls over phone without requirement for assignment
  • Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained.
  • Where required, review Subcontractor performance and feedback through appropriate systems (e.g. Ariba) with assistance from Contract Support.
  • Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations.

People & Development

  • Promote and maintain CBRE culture.
  • Collate and process timesheets and expenses weekly in absence of Contract Support.
  • Communicate effectively and build/maintain relationships at all levels with internal and external customers.
  • Attend and participate in any relevant training courses.

Contract

  • Alongside Contract Support assist with the monthly customer report.
  • Provide comprehensive reports relating to all jobs raised through the CAFM system.
  • Analysis and comprehension of reports relating to CAFM system.
  • Monthly update of Client specific Metrics/Forecasting Model in absence of the Contract Support.
  • Logging hazards & customer feedback on the QHSE Management Portal
  • Perform any other duties or responsibilities as requested by the CM or Management Team.

Person Specification

  • Organised - Works in a structured way. Thinks ahead to prioritise workload
  • Logical - Works in a clear and consistent manner
  • Attention to detail - Thorough in carrying out a task, with a high degree of accuracy
  • Assertiveness - Confident, effective in putting across point of view to others
  • Persistence - Follows through to resolution
  • Customer and team focus - Puts customer and team needs first; always considers impact of their actions

Job Types: Part-time, Permanent

Salary: £21,000.00 per year

Benefits:

  • Work from home

Schedule:

  • 8 hour shift
  • Day shift
  • Overtime
  • Weekend availability

Ability to commute/relocate:

  • Leeds: reliably commute or plan to relocate before starting work (required)

Education:

  • GCSE or equivalent (preferred)

Experience:

  • Customer service: 1 year (preferred)

Work Location: Hybrid remote in Leeds

Reference ID: 89671

Helpdesk Operator (Weekends)
CBRE

http://www.cbre.com
Dallas, United States
Robert E. Sulentic
Unknown / Non-Applicable
10000+ Employees
Company - Public
Real Estate
1906
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