Helpdesk Operator Maidenhead, England
Job description
Job Title: Helpdesk Operator
Trust Location: Berkshire Healthcare NHS Foundation Trust
Would you like to be a part of a team that works well together, always there to help each other? If you answered yes, then the Berkshire Healthcare NHS Foundation Trust would love to hear from you
About the Trust
We’re a community and mental health trust, providing a wide range of services to people of all ages living in Berkshire. And to do this, we employ approximately 4,500 staff who operate from our many sites as well as out in people’s homes and in various community settings.
What you’ll be responsible for:
· Access requests placed on the hospital Intranet and via the telephone system voicemail and convert to work requests as necessary.
· Input feedback information in respect of the Facilities Management Information System (MiCad).
· Interface with clients on a personal basis to achieve a good repartee, maintain goodwill and develop a quality service.
· Be prepared to attend training sessions/seminars in order to improve skills for the benefit of the Trust.
You’ll learn the following whilst working at the trust:
· An in depth understanding of the roles and responsibilities involved in working within the NHS
· Knowledge of the systems used, to effectively complete your role to the highest standard at all times
· A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation
You’ll have the following skills/experience:
· Computer literate and knowledge of MS Office.
· Excellent communication skills.
· Experience of working in a call centre/Helpline environment.
· Previous office experience.
· Ability to communicate effectively both written and verbally.
*Depending on the Trust, you may require variable additional certification and skills.
As a member of NHS Professionals, you have fantastic benefits:
· Competitive pay rates- work this week, get paid next week
· Essential support when you need it- 24/7 365 days- call us anytime
· Multi locational- work across neighbouring Trusts
· Manage your shifts and timesheets on the go- access your “My Bank” shift portal anywhere, anytime online or through your smartphone
· Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements
· Training and development opportunities- Keep up with the essentials and more
· Build holiday allowance for every shift you work- your work life balance is important to us
· Stakeholder pension scheme available- a flexible future for you and yours
Who are NHS Professionals?
We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.
As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.
Apply Today
By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.
Disclaimer
Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.
NHS Professionals manage your data, please see our Privacy Notice on our website.
Job Types: Full-time, Temporary contract
Salary: £13.44 per hour
Schedule:
- Monday to Friday
Application question(s):
- Can you reliably commute to St Marks Hospital, Maidenhead, Berkshire, SL6 6DU?
- Do you have experience of working with finance?
- Are you available immediately? If not, please state your notice.
Work Location: One location
Reference ID: 60524
