Helpdesk Operator Leeds, England
Job description
A fantastic opportunity to grow within a fast paced, leading Facilities Management company. As a Helpdesk Coordinator, you will responsible for providing exceptional customer service and business support in order to contribute to the continued growth and success of the Business.
Main Responsibilities
· Manage CAFM system as key user on site including PPM records, reactives and reporting.
· Answer calls/email for the business in a timely fashion
· Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned.
· Ensure communication is maintained throughout reactive job life between Facilities Team and end user(s). Where possible apply RFT and close calls over phone without requirement for assignment
Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained.
Progression opportunities are available from this position.
If you have Helpdesk or Call centre/customer service experience please feel free to submit your CV.
Job Type: Full-time
Salary: £24,000.00 per year
Benefits:
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Help desk: 1 year (required)
- Customer service: 1 year (required)
Work Location: Hybrid remote in LEEDS
Application deadline: 01/02/2023
Reference ID: Helpdesk01
