Helpdesk Operator (#13709006) Durham, England
Multi Trades Recruitment Limited
Full Time
Durham, England
10.42 GBP HOURLY Today
Job description
Multi trades Recruitment is looking for a Help Desk Operator to join our team at an NHS site in Durham. As a Help Desk Operator, you will be responsible for providing first-line support to users of our IT systems and applications, handling calls and tickets from staff, and resolving issues in a timely and effective manner.
Ideal candidate will already hold a DBS certificate.
Job Title: Help Desk Operator (12-hour Shift Pattern)
Location: Durham NHS Site
Pay Rate: £10.42ph
Weekly Pay
Shift Patterns: 8.30 am-8.30 pm (Day Shift), 8.30 pm-8.30 am (Night Shift)
Ideal candidate will already hold a DBS certificate.
Job Title: Help Desk Operator (12-hour Shift Pattern)
Location: Durham NHS Site
Pay Rate: £10.42ph
Weekly Pay
Shift Patterns: 8.30 am-8.30 pm (Day Shift), 8.30 pm-8.30 am (Night Shift)
Responsibilities:
- Answering calls and emails from staff and logging support tickets in the system
- Providing first-line support to users of our IT systems and applications
- Troubleshooting technical issues and escalating to second-line support where necessary
- Maintaining accurate records of all support requests and resolutions
- Communicating with users about the status of their support requests and providing updates on the progress
- Providing guidance and advice to users on the use of IT systems and applications
Requirements:
- Excellent customer service and communication skills
- Experience working in a help desk or technical support role
- Good knowledge of IT systems and applications
- Ability to troubleshoot technical issues and provide solutions
- Ability to work well under pressure and in a fast-paced environment
- Willingness to work a 12-hour shift pattern
To apply, please submit your CV and a cover letter explaining why you are suitable for the role.
About Multi Trades Recruitment Limited:
Multi Trades are proud to boast a strong team of dedicated, successful recruiters with a combined total of over 50 years experience. Our team have the necessary skills and tools to match the right candidates in the right location at the right price. Trading since 2012 we have built our database to over 80,000 strong and have great nationwide knowledge across many sectors.
Multi Trades Recruitment Limited
multitradesrec.co.uk
Bolton, United Kingdom
Unknown / Non-Applicable
Unknown
Company - Public
