Job description

Overview of the role

We are in need of a Customer Helpdesk Engineer to support all aspects of our managed Print Service offering on a permanent basis. You will be supporting our customers, ensuring smooth running of the help desk by answering phones, resolving technical issues to raising Job Tickets.

This is the perfect opportunity for someone ambitious, driven and looking for a new challenge!

Company Information

Zerographic is a company that has spent over 30 years devoted to providing businesses the opportunity to take charge of their productivity. Initially beginning as a Xerox printer reseller, Zerographic has grown from strength to strength to become a leading figure in the Managed print market. We have developed our relationship with Xerox, growing to become a Platinum accredited Partner. We have also embraced the changes in the market and technological advancements, adapting time and time again through expanding our catalogue to include the latest digital Solutions.

Zerographic is proud to have worked tirelessly to reach its place in the print world, but much like the technology we offer, we aren’t content in settling – Zerographic will constantly aim to grow.

Candidate Profile

Are you someone that has the following:

• A good telephone manner and excellent communication skills
• Strong organisational skills
• A positive and flexible approach to work
• IT literacy and proficiency in the use of Microsoft Office
• A team player mentality

The Role

What you will be doing as our Helpdesk Engineer:

• Answering the phone and speaking to customers regarding their Managed Print Contract
• Carrying out first-line triage of printer-related faults
• Raising engineer visits where needed if the enquiry requires escalation
• Acting as first point of contact for any general enquiries and fielding calls where necessary
• Receiving and responding to emails from customers and internal team members regarding our Managed Print offering
• Logging all queries on the Help Desk CRM system
• Keeping the Help Desk/CRM up to date daily
• Completing any additional adhoc tasks as required

Job Types: Full-time, Permanent

Salary: £20,000.00-£24,000.00 per year

Benefits:

• Additional leave
• Company events
• Free parking
• On-site parking

Schedule:

• Monday to Friday
• No weekends

Experience:

• Technical support: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location: One location

Application deadline: 29/03/2023