Helpdesk Customer Service Advisor Newcastle upon Tyne, England
Job description
Are you looking for an opportunity where you will be learning every day?
Are you hardworking and ambitious?
We are looking to hire a Help desk Customer Service Advisor for an industry leading FM provider. This is an excellent opportunity to join an organisation with great training and development opportunities.
ROLE: Help desk Customer Service Advisor
PAY RATE: £22,500 to £24,000 per year Dependant on experience (+10% shift allowance)
JOB TYPE: 1 Year
LOCATION: Newcastle
HOURS: 12 hour shifts on a rolling shift pattern - 3 or 4 days or nights each week
THE ROLE
- Provide support to the facilities management help desk.
- Effectively manage and respond to queries and communication via all contact channels e.g., telephone, email, and digital methods.
- Provide advice and information on a range of services as required.
- Follow the agreed processes appropriate to the service request.
- Adhere to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximise customer satisfaction and drive service efficiency's.
- Maintain personal development, training and awareness and take personal responsibility for own development by highlighting any gaps to the relevant team leader or manager.
THE SUCCESSFUL CANDIDATE
- Knowledge of FM sector
- Experience of working in a help desk/customer service environment
- Willingness to be flexible with hours (morning/day/evening/night)
- Ability to work as part of a team and/or work unsupervised as required.
- Ability to work consistently in an enthusiastic and professional manner.
- Ability to stay calm under pressure.
- Delivers excellent Customer Service in line with standards and expectations.
- Positive attitude to challenges and change.
- Excellent communicator
If you would like to grow your experience joining a company that aspires to develop every employee to reach their full potential contact Bert or Shelly at 02920731187 or send CV via application
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
