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Are you looking for an opportunity where you will be learning every day?

Are you hardworking and ambitious?

We are looking to hire a Help desk Customer Service Advisor for an industry leading FM provider. This is an excellent opportunity to join an organisation with great training and development opportunities.

ROLE: Help desk Customer Service Advisor

PAY RATE: £22,500 to £24,000 per year Dependant on experience (+10% shift allowance)

JOB TYPE: 1 Year

LOCATION: Newcastle

HOURS: 12 hour shifts on a rolling shift pattern - 3 or 4 days or nights each week

THE ROLE

• Provide support to the facilities management help desk.

• Effectively manage and respond to queries and communication via all contact channels e.g., telephone, email, and digital methods.

• Provide advice and information on a range of services as required.

• Follow the agreed processes appropriate to the service request.

• Adhere to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximise customer satisfaction and drive service efficiency's.

• Maintain personal development, training and awareness and take personal responsibility for own development by highlighting any gaps to the relevant team leader or manager.

THE SUCCESSFUL CANDIDATE

• Knowledge of FM sector

• Experience of working in a help desk/customer service environment

• Willingness to be flexible with hours (morning/day/evening/night)

• Ability to work as part of a team and/or work unsupervised as required.

• Ability to work consistently in an enthusiastic and professional manner.

• Ability to stay calm under pressure.

• Delivers excellent Customer Service in line with standards and expectations.

• Positive attitude to challenges and change.

• Excellent communicator

If you would like to grow your experience joining a company that aspires to develop every employee to reach their full potential contact Bert or Shelly at 02920731187 or send CV via application

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.