Helpdesk Coordinator Northampton, England
Job description
Mitie the UK's leading facilities management and professional services company are growing our Sainsbury's Security Operation centre and are looking for people to join us on a permanent basis. You do not need previous experience as full on the job training will be provided, so if you are an excellent communicator with a great telephone manner and computer knowledge then we want to speak with you!
Where: Head Office – Northampton Business Park, Northampton, NN4 7SL
When: We're looking to get the right person in to the team ASAP
Hours: 40hrs per week working a four-on-four-off shift pattern of days/nights
Job Overview
- Emergency Control Room call handling
- Supporting colleagues across the clients network by creating a safe and secure environment.
- Enabling store teams to make their store a safe place to work and shop.
- Input of security and crime incident data into the central database
- Management of escalation processes in line with SOC process
- Managing all phone and email messages and processing accordingly
- Proactive and Reactive live CCTV monitoring and constant communication with store during a live incident
- To provide a level of service that meets customer care requirements and to safely manage all activities
- Responsible for providing outstanding support and customer service for the clients colleagues.
About You:
Previous experience in a similar role is desirable, but not essential.
- Control room experience.
- A decisive and assertive decision maker.
- Solid command of written and spoken English.
- Excellent communication & customer service skills
- Experience of working within a demanding fast-paced environment.
- Ability to multi-task and prioritise daily workload.
- Accuracy and attention to detail.
- Reliable, flexible and discreet.
- Ability to accurately follow detailed processes.
- A positive attitude and ability to deal with pressure professionally.
- Good working knowledge of Microsoft Office, Outlook, Word and Excel.
Whilst the above skills are desirable training can be provided.
What in it for you?
- A competitive salary
- A friendly and supportive team
- Training, career development & progression
- Overtime opportunities
- A great selection of benefits incl. Access to on-line GP services, death in service, share options and discounts for shopping, cinema, holidays, etc.
Additional Information
It's the little things that count -
On top of the usual rewards you'd expect to see from a large company, such as - holidays, pension, childcare vouchers and cycle to work schemes, we also provide many extra benefits to enhance our people's well-being and enjoyment at work. A comprehensive training programme is in place to support personnel development.
