Helpdesk Coordinator Warrington, North West England, England
Job description
B-Engineering (NW) Ltd deliver nationwide, design, installation and maintenance of commercial building services engineering to clients of all sizes throughout the UK. Our Mechanical and Electrical building services engineers supply, install, service and repair a wide variety of Heating, Plumbing, Ventilation, Air Conditioning and Electrical systems from our base in Warrington, in the North West of the UK. Our trading divisions are:
B-mech Projects
B-mech Service & maintenance
B-eco renewables
B-elec solutions
B-rite air conditioning
Over the past 10 years B-engineering Group (formerly Bmech Services) has experienced rapid growth from a revenue to of £200k to £4 million pounds and we are now at the exciting next stage of growth as we establish ourselves as market leaders in renewable energy solutions and grow our Electrical division. We are looking for forward thinking people, with a hunger to succeed to join our team. Our commitment to progression of every member of our team is evident with our Managing Director and Projects Director both coming through the ranks as apprentice pipe fitters. We believe people make us and provide people with the opportunity and investment in education to succeed.
There is currently an opportunity in the business for somebody to join us in the Helpdesk.
Coordination of administration duties to effectively plan, control and monitor service delivery within all divisions.
The ideal candidate will be;
Hardworking, professional, very thorough and professional even when working under pressure. You must be willing to take on training and advice by senior members of the team and be enthusiastic in your role. Team player and dedication to task at hand.
Ensure you follow the requirements of Bright HR
Being polite and professional when dealing with clients
Taking on advice and mentorship from senior members of the team
Ensuring company reputation
Key Duties will include;
Front Office
Logging Jobs onto CAFM system for all departments
Requesting POs from purchase Ledger and update CAFM
Processing and coordinating quotations
Request employee expenses and advances
Request accommodation for engineers overnight stay
Contacting suppliers for adhoc queries
Front line answering phone and dealing with queries
Schedule the site operatives in CAFM and dispatch to engineers
Notify and update clients of scheduled visits
Liaising with Department heads and updating out outstanding works and schedule issues
Back Office
Review engineers worksheets update CAFM system of progress
Audit and ensure all relevant paperwork is in before sending information to client updating CAFM system
Prepare sales invoices for sign off, updating CAFM system
Monitor incomplete/not invoiced works and chase down required information
Timesheet collation and processing of them
Liaise with department heads on WIP and invoicing issues
Reporting on KPIs, SLAs and actioning on results
Job Types: Full-time, Permanent
Salary: £24,000.00-£26,000.00 per year
Benefits:
- Private medical insurance
- Wellness programme
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Warrington, WA2 8RE: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Scheduling/Helpdesk: 2 years (required)
Work Location: In person
Reference ID: HD/SJ/002
