Helpdesk Administrator - Porton Down Salisbury, England
EMCOR UK
Full Time
Salisbury, England
24000 - 34434 GBP ANNUAL Today
Job description
Duties/Responsibilities
We are currently recruiting a Helpdesk Administrator to join our team in Porton Down, Wiltshire
Hours: 08.00-17.00 Monday to Friday 40 hours per week
Site Address:
UKHSA Porton Down, Salisbury, SP4 0JG
Job Purpose:
Receive calls via the helpdesk and support the production of a plan of maintenance activities within a defined area. To undertake the subsequent signing off of the agreed tasks at closure of the tasks and monitor and record feedback for the closed-out tasks, whilst providing and delivering the best value reception service through excellent customer care to match the client's needs.
Receive calls via the helpdesk and support the production of a plan of maintenance activities within a defined area. To undertake the subsequent signing off of the agreed tasks at closure of the tasks and monitor and record feedback for the closed-out tasks, whilst providing and delivering the best value reception service through excellent customer care to match the client's needs.
Principal Accountabilities:
- Receive all visitors to the CEPR main reception in a professional manner
- Ensure switchboard is answered promptly and that callers are dealt with in a professional, helpful manner
- Carry out general reception duties, ensuring that a high standard of customer care is adopted at all times
- Receive recorded and special deliveries and log and contact client before 10.00 am
- Answer and maintain the helpdesk and provide customer support through the timely answering of requests, allocation of reference numbers and the forwarding of requests to the relevant facilities team
- Print off appropriate work dockets as and when required, and pass these on to the appropriate Facilities teams
- Maintain computerised maintenance system on behalf of Engineering, raising, closing and filing electronic work requests as required
- Set up of the conference rooms including all AV equipment
- Book meeting rooms, taxis, car hire and hospitality as directed.
- Maintain staff holiday, sickness and absence on duty within MAXIMO, Protime and given spreadsheet
- Assist management team as and when required with admin matters
- Provide all monthly billing reports to the Business Support Team
- Manage client exhibitions, mobile phones contract, copiers and internal accounts
- Manage emergency phone and tannoy system
- To be dressed in correct uniform at all times
Person Specification
- Customer focused
- Ability to communicate effectively
- Flexibility
- Team orientated
- Previous healthcare experience preferred
Benefits
Benefits:
- Cycle scheme
- Flexible Working policy where applicable and feasible
- Employee benefit discounts including childcare vouchers
- Personal Development opportunities; our appraisal process is designed to identify your training needs and the personal development goals needed to progress your career.
- Creating Balance; our steering group promotes Diversity and Inclusion throughout our business.
- Mental Health and Wellbeing; Mind is our EMCOR UK charity, and as such mental health and wellbeing is an important topic for us. To support this we have an Employee assistance programme available to you with free advice on dealing with personal problems such as; debt, legal issues, relationships, addictions and stress.
- Charitable Giving and Community; we offer two days off per annum for you to support your chosen charity.
- Recognising Excellence; our annual Employee Excellence Awards are designed to recognise and reward individuals or teams for their outstanding contribution and performance at work
EMCOR UK
www.emcorgroup.com
Norwalk, United States
Anthony J. Guzzi
$5 to $10 billion (USD)
10000+ Employees
Company - Public
Construction
