Helpdesk Administrator

Helpdesk Administrator East Tilbury, England

Beauchamp and Bird Ltd
Full Time East Tilbury, England 22000 - 24000 GBP ANNUAL Today
Job description

Full Job Description

We are a small well-established specialist mechanical and gas company based in Essex seeking an experienced Helpdesk Administrator.

Summary Description
To ensure that the department delivers a seamless and comprehensive support function for Engineers, Clients, Suppliers and Directors.

Main Duties

  • Communicate and provide information by relevant methods internally and externally to ensure an efficient and effective service to clients in-line with their requirements.
  • Manage, organise and update relevant data including electronic planner.
  • Deal with PPM and reactive breakdown calls in a courteous and professional manner, log information on to the system and communicate to others appropriately and efficiently.
  • Follow up calls and communicate with clients to keep them informed of progress.
  • Act as a direct interface between engineers and the Service Manager – help manage and co-ordinate the organisation of engineers as required.
  • Organise job board – assist with labour allocation and planning of service work – and up-date as necessary.
  • Log jobs on Job management system and assist with breakdown files/worksheets/closure of jobs and preparation for invoicing.
  • Deal with customer enquiries & feed-back regularly.
  • Be responsible for the management of portfolio of sites and renewal of contracts with Director.
  • Assist in preparation of minor quotations as required.
  • Assist with the ordering of spare parts as required from suppliers and tracking/chasing of orders.
  • Assist with taking delivery of spare parts and ensuring that they are correctly marked and allocated to correct job.
  • Update “server”, back-up and “drop box”.
  • Ad hoc duties as required.

Person Specification

  • Be polite and well mannered.
  • Possess excellent interpersonal and communication skills.
  • Have the ability to multi-task.
  • You must possess strong organisation skills, common sense, initiative and the ability to work independently and prioritise your work.
  • Ability to motivate the engineering team to deliver the standards required and to take responsibility for the completion of tasks.
  • Be articulate and able to converse on different levels with different types of people.
  • Have an ability to “fit in”, be flexible and strive to get things right the first time.

Experience

Essential

❖ Possess experience in an operational service office.

Education & Qualifications

Desirable

❖ Business and / or Administration Qualifications

IT Systems
Essential
❖ Be a proficient user of Microsoft Word, Excel, Gmail, and the Internet. Experience with Commusoft or similar job management systems.

SALARY & PACKAGE

  • £22 - £24K
  • Mon to Fri 8am -5pm
  • 28 Days Holiday (inc. bank holidays)
  • Company Pension
  • On site office parking

Job Type: Full-time

Salary: £22,000.00-£24,000.00 per year

Benefits:

  • Casual dress
  • Company pension
  • On-site parking

Schedule:

  • 8 hour shift
  • Monday to Friday

Supplemental pay types:

  • Performance bonus

Work Location: In person

Helpdesk Administrator
Beauchamp and Bird Ltd

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