Job description

Full Job Description

We are a small well-established specialist mechanical and gas company based in Essex seeking an experienced Helpdesk Administrator.

Summary Description
To ensure that the department delivers a seamless and comprehensive support function for Engineers, Clients, Suppliers and Directors.

Main Duties

• Communicate and provide information by relevant methods internally and externally to ensure an efficient and effective service to clients in-line with their requirements.
• Manage, organise and update relevant data including electronic planner.
• Deal with PPM and reactive breakdown calls in a courteous and professional manner, log information on to the system and communicate to others appropriately and efficiently.
• Follow up calls and communicate with clients to keep them informed of progress.
• Act as a direct interface between engineers and the Service Manager – help manage and co-ordinate the organisation of engineers as required.
• Organise job board – assist with labour allocation and planning of service work – and up-date as necessary.
• Log jobs on Job management system and assist with breakdown files/worksheets/closure of jobs and preparation for invoicing.
• Deal with customer enquiries & feed-back regularly.
• Be responsible for the management of portfolio of sites and renewal of contracts with Director.
• Assist in preparation of minor quotations as required.
• Assist with the ordering of spare parts as required from suppliers and tracking/chasing of orders.
• Assist with taking delivery of spare parts and ensuring that they are correctly marked and allocated to correct job.
• Update “server”, back-up and “drop box”.
• Ad hoc duties as required.

Person Specification

• Be polite and well mannered.
• Possess excellent interpersonal and communication skills.
• Have the ability to multi-task.
• You must possess strong organisation skills, common sense, initiative and the ability to work independently and prioritise your work.
• Ability to motivate the engineering team to deliver the standards required and to take responsibility for the completion of tasks.
• Be articulate and able to converse on different levels with different types of people.
• Have an ability to “fit in”, be flexible and strive to get things right the first time.

Experience

Essential

❖ Possess experience in an operational service office.

Education & Qualifications

Desirable

❖ Business and / or Administration Qualifications

IT Systems
Essential
❖ Be a proficient user of Microsoft Word, Excel, Gmail, and the Internet. Experience with Commusoft or similar job management systems.

SALARY & PACKAGE

• £22 - £24K
• Mon to Fri 8am -5pm
• 28 Days Holiday (inc. bank holidays)
• Company Pension
• On site office parking

Job Type: Full-time

Salary: £22,000.00-£24,000.00 per year

Benefits:

• Casual dress
• Company pension
• On-site parking

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Performance bonus

Work Location: In person